Release Connectors v0.1.22 with service-desk federation

README.md

@@ -74,6 +74,16 @@ every result. Migration into native Wiki is preview-only: conflicts, attachment
 collisions, unsupported macros, truncation, and source fingerprints are
 reported before a target-side write is considered.
 
+The Znuny/OTRS-compatible service-desk adapter uses deployment-defined
+GenericInterface REST routes. It supports identity-only links, bounded snapshot
+imports, and ongoing synchronization with explicit authority, queue, ACL, and
+dynamic-field mappings. Stable tickets, articles, and attachment references are
+preserved with mapping-loss diagnostics; attachment bytes remain provider-side.
+Optional Search integration rechecks the current profile, tenant, scope, and ACL
+for every result. Revision-checked external updates are limited to governed-sync
+profiles and use durable recovery evidence. Tickets, Helpdesk, and Cases remain
+authoritative for their own business records and conversion workflows.
+
 RSS and Atom emission is a bounded renderer, not an authority shortcut. Every
 selected entry declares whether it came from a GovOPlaN event, publication,
 case, or report and carries an opaque owning-module reference and optional
@@ -106,3 +116,4 @@ See:
 - [OpenDesk integration map](docs/OPENDESK_INTEGRATION_MAP.md)
 - [Governed connector configuration](docs/GOVERNED_CONNECTOR_CONFIGURATION.md)
 - [MediaWiki and BlueSpice connector](docs/MEDIAWIKI_BLUESPICE_CONNECTOR.md)
+- [Znuny and OTRS-compatible service-desk connector](docs/ZNUNY_OTRS_CONNECTOR.md)