From a090e5af2091b8b5ab2beb117dd8663344e56943 Mon Sep 17 00:00:00 2001
From: Albrecht Degering <albrecht@degering.name>
Date: Sat, 22 Aug 2026 11:49:42 +0200
Subject: [PATCH] feat(tickets): add optional integration contracts and WebUI
 composition

---
 docs/DOCUMENTATION_MAP.md                  |   1 +
 docs/TICKET_INTEGRATION_CONTRACTS.md       |  59 ++
 pyproject.toml                             |   2 +-
 src/govoplan_core/core/tickets.py          | 179 +++++
 tests/test_ticket_contracts.py             |  94 +++
 webui/package-lock.json                    |  87 ++-
 webui/package-lock.release.json            | 855 +++++++++++----------
 webui/package.json                         |   4 +-
 webui/package.release.json                 |   5 +-
 webui/scripts/test-module-permutations.mjs |   6 +-
 webui/vite.config.ts                       |   4 +
 11 files changed, 868 insertions(+), 428 deletions(-)
 create mode 100644 docs/TICKET_INTEGRATION_CONTRACTS.md
 create mode 100644 src/govoplan_core/core/tickets.py
 create mode 100644 tests/test_ticket_contracts.py

diff --git a/docs/DOCUMENTATION_MAP.md b/docs/DOCUMENTATION_MAP.md
index 4b2af64..ea7a1be 100644
--- a/docs/DOCUMENTATION_MAP.md
+++ b/docs/DOCUMENTATION_MAP.md
@@ -18,6 +18,7 @@ operator, and roadmap pages.
 | External references and integration maturity | `EXTERNAL_REFERENCES_AND_INTEGRATION_MATURITY.md` | Stable external identity and cumulative connector maturity; configured source authority is defined by the meta target architecture. |
 | Institutional context and governed references | `INSTITUTIONAL_CONTEXT_CONTRACT.md` | Shared temporal, actor/representation, institution, mandate, service, party, decision, evidence, legal-basis, information-governance, presentation, and geo DTO/provider contracts. |
 | Provider-neutral record filing | `RECORDS_FILING_CONTRACT.md` | Exact source-revision identity, current source authorization, idempotent filing, capability discovery, and ownership boundary. |
+| Ticket routing and Case escalation | `TICKET_INTEGRATION_CONTRACTS.md` | Optional fail-open routing, replay-safe Case handoff, authorization, evidence, and ownership boundaries. |
 | Temporal data read context | `TEMPORAL_DATA_CONTEXT.md` | Valid-time and recorded-time titlebar selection, HTTP/cache contract, security boundary, and module-adoption rule. |
 | Cross-module information governance adoption | `INFORMATION_GOVERNANCE_ADOPTION.md` | Manifest evidence and enforcement rules for temporal browsing, purpose-aware access, retention, and institutional context. |
 | Data-subject access and erasure requests | `DATA_SUBJECT_REQUESTS.md` | Provider-owned search and mutation, explicit coverage, governed export, retained evidence, permissions, and idempotent execution. |
diff --git a/docs/TICKET_INTEGRATION_CONTRACTS.md b/docs/TICKET_INTEGRATION_CONTRACTS.md
new file mode 100644
index 0000000..b65f68c
--- /dev/null
+++ b/docs/TICKET_INTEGRATION_CONTRACTS.md
@@ -0,0 +1,59 @@
+# Ticket Integration Capability Contracts
+
+Core owns two narrow, optional contracts that let the Tickets module compose
+with policy and formal-procedure modules without importing either one. Tickets
+remains the authority for operational ticket identity, lifecycle, assignment,
+comments, links, and immutable history.
+
+## Capability Names
+
+- `tickets.routing` optionally supplies a `TicketRoutingProvider`.
+- `tickets.case_escalation` optionally supplies a
+  `TicketCaseEscalationProvider`.
+
+Both contracts are version 1 and are defined in
+`govoplan_core.core.tickets`. Registry helpers return `None` when a capability
+is absent or has the wrong shape, so optional-module absence is normal runtime
+state rather than a startup failure.
+
+## Routing
+
+Tickets sends a bounded, tenant-scoped `TicketRoutingRequest` containing the
+ticket reference, type, priority, title, receive time, optional queue hint, and
+non-secret attributes. The provider returns its identity and may return a queue
+reference, timezone-aware service target, human-readable explanation, and
+bounded metadata.
+
+The provider is advisory. Tickets snapshots any returned queue and target into
+its own record and history. An absent provider, a no-match plan, or an absent
+queue must not prevent ticket intake; authorized staff can route manually.
+Providers must not persist a second ticket lifecycle.
+
+## Case Escalation
+
+Tickets sends a `TicketCaseEscalationCommand` with stable tenant, ticket, and
+display references, the requested Case type, actor-visible handoff note,
+timezone-aware occurrence time, and an idempotency key. The provider returns a
+stable Case identifier, number, bounded application-relative URL, replay flag,
+and bounded metadata.
+
+Providers must:
+
+- recheck tenant and Case-creation authorization;
+- reject an absent or inactive requested Case type;
+- make identical retries resolve the same Case;
+- preserve the Ticket reference in governed Case context; and
+- return only an application-relative path, never an untrusted external URL.
+
+Tickets records the result and its own escalation evidence. Cases remains the
+authority for the formal procedure; Tickets remains the authority for the
+operational request. Creating a Case does not merge or silently close either
+lifecycle.
+
+## Failure And Transaction Semantics
+
+Capability calls receive the caller's active persistence session so a concrete
+provider can participate in the same unit of work. Authorization and validation
+errors fail the requested routing/escalation mutation explicitly. The caller
+must still apply its own permission checks, tenant boundary, replay protection,
+and immutable evidence rules.
diff --git a/pyproject.toml b/pyproject.toml
index 2ce001d..f4c7357 100644
--- a/pyproject.toml
+++ b/pyproject.toml
@@ -4,7 +4,7 @@ build-backend = "setuptools.build_meta"
 
 [project]
 name = "govoplan-core"
-version = "0.1.29"
+version = "0.1.30"
 description = "Reusable GovOPlaN platform core, access, tenancy, and RBAC components."
 readme = "README.md"
 requires-python = ">=3.12"
diff --git a/src/govoplan_core/core/tickets.py b/src/govoplan_core/core/tickets.py
new file mode 100644
index 0000000..48eaea9
--- /dev/null
+++ b/src/govoplan_core/core/tickets.py
@@ -0,0 +1,179 @@
+from __future__ import annotations
+
+from dataclasses import dataclass, field
+from datetime import datetime
+from typing import Mapping, Protocol, runtime_checkable
+
+
+TICKET_INTEGRATION_CONTRACT_VERSION = "1"
+CAPABILITY_TICKET_ROUTING = "tickets.routing"
+CAPABILITY_TICKET_CASE_ESCALATION = "tickets.case_escalation"
+
+
+@dataclass(frozen=True, slots=True)
+class TicketRoutingRequest:
+    tenant_id: str
+    ticket_id: str
+    ticket_type: str
+    priority: str
+    title: str
+    received_at: datetime
+    queue_hint: str | None = None
+    attributes: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.tenant_id, "Ticket routing tenant", 255)
+        _required(self.ticket_id, "Ticket routing ticket", 255)
+        _required(self.ticket_type, "Ticket routing type", 80)
+        _required(self.priority, "Ticket routing priority", 40)
+        _required(self.title, "Ticket routing title", 500)
+        _aware(self.received_at, "Ticket routing received_at")
+        _optional(self.queue_hint, "Ticket routing queue hint", 255)
+        if len(self.attributes) > 100:
+            raise ValueError("Ticket routing attributes are limited to 100 entries.")
+
+
+@dataclass(frozen=True, slots=True)
+class TicketRoutingPlan:
+    provider_id: str
+    queue_ref: str | None = None
+    service_target_at: datetime | None = None
+    explanation: str | None = None
+    metadata: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.provider_id, "Ticket routing provider", 200)
+        _optional(self.queue_ref, "Ticket routing queue reference", 255)
+        _optional(self.explanation, "Ticket routing explanation", 4_000)
+        _aware(self.service_target_at, "Ticket routing service_target_at")
+        if len(self.metadata) > 100:
+            raise ValueError("Ticket routing metadata is limited to 100 entries.")
+
+
+@runtime_checkable
+class TicketRoutingProvider(Protocol):
+    def route_ticket(
+        self,
+        session: object,
+        principal: object,
+        *,
+        request: TicketRoutingRequest,
+    ) -> TicketRoutingPlan: ...
+
+
+@dataclass(frozen=True, slots=True)
+class TicketCaseEscalationCommand:
+    tenant_id: str
+    ticket_id: str
+    ticket_number: str
+    title: str
+    case_type_key: str
+    occurred_at: datetime
+    idempotency_key: str
+    handoff_note: str | None = None
+    metadata: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.tenant_id, "Ticket escalation tenant", 255)
+        _required(self.ticket_id, "Ticket escalation ticket", 255)
+        _required(self.ticket_number, "Ticket escalation number", 255)
+        _required(self.title, "Ticket escalation title", 500)
+        _required(self.case_type_key, "Ticket escalation case type", 120)
+        _required(self.idempotency_key, "Ticket escalation idempotency key", 255)
+        _optional(self.handoff_note, "Ticket escalation handoff note", 10_000)
+        _aware(self.occurred_at, "Ticket escalation occurred_at")
+        if len(self.metadata) > 100:
+            raise ValueError("Ticket escalation metadata is limited to 100 entries.")
+
+
+@dataclass(frozen=True, slots=True)
+class TicketCaseEscalationResult:
+    provider_id: str
+    case_id: str
+    case_number: str
+    case_url: str
+    replayed: bool = False
+    metadata: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.provider_id, "Ticket escalation provider", 200)
+        _required(self.case_id, "Ticket escalation case", 255)
+        _required(self.case_number, "Ticket escalation case number", 255)
+        _relative_url(self.case_url)
+        if len(self.metadata) > 100:
+            raise ValueError("Ticket escalation metadata is limited to 100 entries.")
+
+
+@runtime_checkable
+class TicketCaseEscalationProvider(Protocol):
+    def escalate_ticket(
+        self,
+        session: object,
+        principal: object,
+        *,
+        command: TicketCaseEscalationCommand,
+    ) -> TicketCaseEscalationResult: ...
+
+
+def ticket_routing_provider(registry: object | None) -> TicketRoutingProvider | None:
+    provider = _capability(registry, CAPABILITY_TICKET_ROUTING)
+    return provider if isinstance(provider, TicketRoutingProvider) else None
+
+
+def ticket_case_escalation_provider(
+    registry: object | None,
+) -> TicketCaseEscalationProvider | None:
+    provider = _capability(registry, CAPABILITY_TICKET_CASE_ESCALATION)
+    return provider if isinstance(provider, TicketCaseEscalationProvider) else None
+
+
+def _capability(registry: object | None, name: str) -> object | None:
+    if (
+        registry is None
+        or not hasattr(registry, "has_capability")
+        or not hasattr(registry, "capability")
+        or not registry.has_capability(name)
+    ):
+        return None
+    return registry.capability(name)
+
+
+def _required(value: str, label: str, maximum: int) -> None:
+    if not value.strip() or len(value) > maximum:
+        raise ValueError(f"{label} must contain 1 to {maximum} characters.")
+
+
+def _optional(value: str | None, label: str, maximum: int) -> None:
+    if value is not None and (not value.strip() or len(value) > maximum):
+        raise ValueError(f"{label} must contain 1 to {maximum} characters when set.")
+
+
+def _aware(value: datetime | None, label: str) -> None:
+    if value is not None and (value.tzinfo is None or value.utcoffset() is None):
+        raise ValueError(f"{label} must include a timezone.")
+
+
+def _relative_url(value: str) -> None:
+    if (
+        not value.startswith("/")
+        or value.startswith("//")
+        or "\\" in value
+        or len(value) > 1_500
+        or any(ord(character) < 32 or ord(character) == 127 for character in value)
+    ):
+        raise ValueError("Ticket escalation URLs must be bounded application-relative paths.")
+
+
+__all__ = [
+    "CAPABILITY_TICKET_CASE_ESCALATION",
+    "CAPABILITY_TICKET_ROUTING",
+    "TICKET_INTEGRATION_CONTRACT_VERSION",
+    "TicketCaseEscalationCommand",
+    "TicketCaseEscalationProvider",
+    "TicketCaseEscalationResult",
+    "TicketRoutingPlan",
+    "TicketRoutingProvider",
+    "TicketRoutingRequest",
+    "ticket_case_escalation_provider",
+    "ticket_routing_provider",
+]
diff --git a/tests/test_ticket_contracts.py b/tests/test_ticket_contracts.py
new file mode 100644
index 0000000..35ef12e
--- /dev/null
+++ b/tests/test_ticket_contracts.py
@@ -0,0 +1,94 @@
+from __future__ import annotations
+
+from datetime import UTC, datetime
+import unittest
+
+from govoplan_core.core.tickets import (
+    CAPABILITY_TICKET_CASE_ESCALATION,
+    CAPABILITY_TICKET_ROUTING,
+    TicketCaseEscalationCommand,
+    TicketCaseEscalationResult,
+    TicketRoutingPlan,
+    TicketRoutingRequest,
+    ticket_case_escalation_provider,
+    ticket_routing_provider,
+)
+
+
+class _Provider:
+    def route_ticket(self, session, principal, *, request):
+        del session, principal, request
+        return TicketRoutingPlan(provider_id="helpdesk", queue_ref="citizen-service")
+
+    def escalate_ticket(self, session, principal, *, command):
+        del session, principal, command
+        return TicketCaseEscalationResult(
+            provider_id="cases",
+            case_id="case-1",
+            case_number="CASE-1",
+            case_url="/cases/case-1",
+        )
+
+
+class _Registry:
+    def __init__(self, capabilities):
+        self.capabilities = capabilities
+
+    def has_capability(self, name):
+        return name in self.capabilities
+
+    def capability(self, name):
+        return self.capabilities[name]
+
+
+class TicketContractTests(unittest.TestCase):
+    def test_optional_providers_fail_open_when_absent(self) -> None:
+        registry = _Registry({})
+        self.assertIsNone(ticket_routing_provider(registry))
+        self.assertIsNone(ticket_case_escalation_provider(registry))
+
+    def test_optional_providers_resolve_structurally(self) -> None:
+        provider = _Provider()
+        registry = _Registry(
+            {
+                CAPABILITY_TICKET_ROUTING: provider,
+                CAPABILITY_TICKET_CASE_ESCALATION: provider,
+            }
+        )
+        self.assertIs(provider, ticket_routing_provider(registry))
+        self.assertIs(provider, ticket_case_escalation_provider(registry))
+
+    def test_commands_validate_tenant_time_and_relative_case_link(self) -> None:
+        instant = datetime(2026, 8, 22, 9, 0, tzinfo=UTC)
+        request = TicketRoutingRequest(
+            tenant_id="tenant-1",
+            ticket_id="ticket-1",
+            ticket_type="request",
+            priority="normal",
+            title="Broken streetlight",
+            received_at=instant,
+        )
+        self.assertEqual("ticket-1", request.ticket_id)
+
+        command = TicketCaseEscalationCommand(
+            tenant_id="tenant-1",
+            ticket_id="ticket-1",
+            ticket_number="TKT-1",
+            title="Broken streetlight",
+            case_type_key="service-request",
+            occurred_at=instant,
+            idempotency_key="escalation-1",
+        )
+        self.assertEqual("service-request", command.case_type_key)
+
+        with self.assertRaises(ValueError):
+            TicketCaseEscalationResult(
+                provider_id="cases",
+                case_id="case-1",
+                case_number="CASE-1",
+                case_url="https://other.example/cases/1",
+            )
+
+
+if __name__ == "__main__":
+    unittest.main()
diff --git a/webui/package-lock.json b/webui/package-lock.json
index 1a00dcb..e67a5ac 100644
--- a/webui/package-lock.json
+++ b/webui/package-lock.json
@@ -1,12 +1,12 @@
 {
   "name": "@govoplan/core-webui",
-  "version": "0.1.29",
+  "version": "0.1.30",
   "lockfileVersion": 3,
   "requires": true,
   "packages": {
     "": {
       "name": "@govoplan/core-webui",
-      "version": "0.1.29",
+      "version": "0.1.30",
       "dependencies": {
         "@govoplan/access-webui": "file:../../govoplan-access/webui",
         "@govoplan/addresses-webui": "file:../../govoplan-addresses/webui",
@@ -27,6 +27,7 @@
         "@govoplan/files-webui": "file:../../govoplan-files/webui",
         "@govoplan/forms-runtime-webui": "file:../../govoplan-forms-runtime/webui",
         "@govoplan/forms-webui": "file:../../govoplan-forms/webui",
+        "@govoplan/helpdesk-webui": "file:../../govoplan-helpdesk/webui",
         "@govoplan/identity-trust-webui": "file:../../govoplan-identity-trust/webui",
         "@govoplan/identity-webui": "file:../../govoplan-identity/webui",
         "@govoplan/idm-webui": "file:../../govoplan-idm/webui",
@@ -48,6 +49,7 @@
         "@govoplan/tasks-webui": "file:../../govoplan-tasks/webui",
         "@govoplan/templates-webui": "file:../../govoplan-templates/webui",
         "@govoplan/tenancy-webui": "file:../../govoplan-tenancy/webui",
+        "@govoplan/tickets-webui": "file:../../govoplan-tickets/webui",
         "@govoplan/views-webui": "file:../../govoplan-views/webui",
         "@govoplan/voting-webui": "file:../../govoplan-voting/webui",
         "@govoplan/workflow-webui": "file:../../govoplan-workflow/webui",
@@ -151,7 +153,7 @@
     },
     "../../govoplan-audit/webui": {
       "name": "@govoplan/audit-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -186,7 +188,7 @@
     },
     "../../govoplan-campaign/webui": {
       "name": "@govoplan/campaign-webui",
-      "version": "0.1.22",
+      "version": "0.1.24",
       "dependencies": {
         "read-excel-file": "9.2.0"
       },
@@ -208,9 +210,9 @@
     },
     "../../govoplan-cases/webui": {
       "name": "@govoplan/cases-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
-        "@govoplan/core-webui": "^0.1.18",
+        "@govoplan/core-webui": "^0.1.30",
         "lucide-react": "^1.23.0",
         "react": ">=19.2.7 <20",
         "react-dom": ">=19.2.7 <20",
@@ -240,7 +242,7 @@
     },
     "../../govoplan-connectors/webui": {
       "name": "@govoplan/connectors-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "react": ">=19.2.7 <20",
@@ -270,7 +272,7 @@
     },
     "../../govoplan-dataflow/webui": {
       "name": "@govoplan/dataflow-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@xyflow/react": "^12.11.2",
@@ -322,7 +324,7 @@
     },
     "../../govoplan-docs/webui": {
       "name": "@govoplan/docs-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -391,12 +393,29 @@
     },
     "../../govoplan-forms/webui": {
       "name": "@govoplan/forms-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
         "react": ">=19.2.7 <20",
-        "react-dom": ">=19.2.7 <20"
+        "react-dom": ">=19.2.7 <20",
+        "react-router": ">=8.3.0 <9"
+      },
+      "peerDependenciesMeta": {
+        "@govoplan/core-webui": {
+          "optional": true
+        }
+      }
+    },
+    "../../govoplan-helpdesk/webui": {
+      "name": "@govoplan/helpdesk-webui",
+      "version": "0.1.20",
+      "peerDependencies": {
+        "@govoplan/core-webui": "^0.1.30",
+        "lucide-react": "^1.23.0",
+        "react": ">=19.2.7 <20",
+        "react-dom": ">=19.2.7 <20",
+        "react-router": ">=8.3.0 <9"
       },
       "peerDependenciesMeta": {
         "@govoplan/core-webui": {
@@ -436,7 +455,7 @@
     },
     "../../govoplan-idm/webui": {
       "name": "@govoplan/idm-webui",
-      "version": "0.1.19",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -455,7 +474,7 @@
     },
     "../../govoplan-mail/webui": {
       "name": "@govoplan/mail-webui",
-      "version": "0.1.18",
+      "version": "0.1.21",
       "devDependencies": {
         "typescript": "^5.7.2"
       },
@@ -493,7 +512,7 @@
     },
     "../../govoplan-ops/webui": {
       "name": "@govoplan/ops-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -547,7 +566,7 @@
     },
     "../../govoplan-policy/webui": {
       "name": "@govoplan/policy-webui",
-      "version": "0.1.19",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -563,7 +582,7 @@
     },
     "../../govoplan-portal/webui": {
       "name": "@govoplan/portal-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -579,7 +598,7 @@
     },
     "../../govoplan-postbox/webui": {
       "name": "@govoplan/postbox-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -611,7 +630,7 @@
     },
     "../../govoplan-quick-access/webui": {
       "name": "@govoplan/quick-access-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -675,7 +694,7 @@
     },
     "../../govoplan-scheduling/webui": {
       "name": "@govoplan/scheduling-webui",
-      "version": "0.1.19",
+      "version": "0.1.18",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -710,7 +729,7 @@
     },
     "../../govoplan-tasks/webui": {
       "name": "@govoplan/tasks-webui",
-      "version": "0.1.19",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -756,9 +775,25 @@
         }
       }
     },
+    "../../govoplan-tickets/webui": {
+      "name": "@govoplan/tickets-webui",
+      "version": "0.1.20",
+      "peerDependencies": {
+        "@govoplan/core-webui": "^0.1.30",
+        "lucide-react": "^1.23.0",
+        "react": ">=19.2.7 <20",
+        "react-dom": ">=19.2.7 <20",
+        "react-router": ">=8.3.0 <9"
+      },
+      "peerDependenciesMeta": {
+        "@govoplan/core-webui": {
+          "optional": true
+        }
+      }
+    },
     "../../govoplan-views/webui": {
       "name": "@govoplan/views-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -789,7 +824,7 @@
     },
     "../../govoplan-workflow/webui": {
       "name": "@govoplan/workflow-webui",
-      "version": "0.1.18",
+      "version": "0.1.21",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@xyflow/react": "^12.11.2",
@@ -1633,6 +1668,10 @@
       "resolved": "../../govoplan-forms/webui",
       "link": true
     },
+    "node_modules/@govoplan/helpdesk-webui": {
+      "resolved": "../../govoplan-helpdesk/webui",
+      "link": true
+    },
     "node_modules/@govoplan/identity-trust-webui": {
       "resolved": "../../govoplan-identity-trust/webui",
       "link": true
@@ -1717,6 +1756,10 @@
       "resolved": "../../govoplan-tenancy/webui",
       "link": true
     },
+    "node_modules/@govoplan/tickets-webui": {
+      "resolved": "../../govoplan-tickets/webui",
+      "link": true
+    },
     "node_modules/@govoplan/views-webui": {
       "resolved": "../../govoplan-views/webui",
       "link": true
diff --git a/webui/package-lock.release.json b/webui/package-lock.release.json
index b8e6411..1a239ee 100644
--- a/webui/package-lock.release.json
+++ b/webui/package-lock.release.json
@@ -1,26 +1,29 @@
 {
   "name": "@govoplan/core-webui",
-  "version": "0.1.27",
+  "version": "0.1.30",
   "lockfileVersion": 3,
   "requires": true,
   "packages": {
     "": {
       "name": "@govoplan/core-webui",
-      "version": "0.1.27",
+      "version": "0.1.30",
       "dependencies": {
         "@govoplan/access-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-access.git#v0.1.19",
         "@govoplan/admin-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-admin.git#v0.1.18",
         "@govoplan/audit-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-audit.git#v0.1.18",
         "@govoplan/calendar-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-calendar.git#v0.1.18",
         "@govoplan/campaign-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-campaign.git#v0.1.22",
+        "@govoplan/cases-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-cases.git#v0.1.20",
         "@govoplan/dashboard-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-dashboard.git#v0.1.18",
         "@govoplan/docs-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-docs.git#v0.1.18",
         "@govoplan/files-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-files.git#v0.1.20",
+        "@govoplan/helpdesk-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-helpdesk.git#v0.1.20",
         "@govoplan/idm-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-idm.git#v0.1.19",
         "@govoplan/mail-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-mail.git#v0.1.18",
         "@govoplan/ops-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-ops.git#v0.1.18",
         "@govoplan/organizations-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-organizations.git#v0.1.18",
         "@govoplan/policy-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-policy.git#v0.1.18",
+        "@govoplan/tickets-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-tickets.git#v0.1.20",
         "@tiptap/core": "^3.29.2",
         "@tiptap/extension-image": "^3.29.2",
         "@tiptap/pm": "^3.29.2",
@@ -309,9 +312,9 @@
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     },
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-      "resolved": "https://registry.npmjs.org/@esbuild/aix-ppc64/-/aix-ppc64-0.28.1.tgz",
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+      "version": "0.28.2",
+      "resolved": "https://registry.npmjs.org/@esbuild/aix-ppc64/-/aix-ppc64-0.28.2.tgz",
+      "integrity": "sha512-XExcO+dvLKvVtNTibSTBej1NCAbaGhWn9Ww1ZPx80qsahhPFe/8jgWP0IchNe0F3HwkU7n8ejhH8bjonqht8mQ==",
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@@ -325,9 +328,9 @@
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-      "resolved": "https://registry.npmjs.org/@esbuild/android-arm/-/android-arm-0.28.1.tgz",
-      "integrity": "sha512-0k2F129Xdio1TdJfzJ8sy1Q47vUD2NnwdhiAf7drUN1EBTfPf4hsFCtmMgu/6m8JSzsBrlmVjudMBQqOfG8usQ==",
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+      "resolved": "https://registry.npmjs.org/@esbuild/android-arm/-/android-arm-0.28.2.tgz",
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@@ -357,9 +360,9 @@
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+      "resolved": "https://registry.npmjs.org/@esbuild/android-x64/-/android-x64-0.28.2.tgz",
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@@ -373,9 +376,9 @@
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-      "resolved": "https://registry.npmjs.org/@esbuild/darwin-arm64/-/darwin-arm64-0.28.1.tgz",
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+      "resolved": "https://registry.npmjs.org/@esbuild/darwin-arm64/-/darwin-arm64-0.28.2.tgz",
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@@ -389,9 +392,9 @@
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+      "resolved": "https://registry.npmjs.org/@esbuild/darwin-x64/-/darwin-x64-0.28.2.tgz",
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@@ -405,9 +408,9 @@
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     "node_modules/@esbuild/freebsd-arm64": {
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-      "resolved": "https://registry.npmjs.org/@esbuild/freebsd-arm64/-/freebsd-arm64-0.28.1.tgz",
-      "integrity": "sha512-wG2EA8ENdEI0qhkSZMjfqrdY+ziCYCPMmtZjjIwOmXFjmyzEHn+UUxk5of+SYsjtfs3VpnlC7QLzSI5hY/rOAw==",
+      "version": "0.28.2",
+      "resolved": "https://registry.npmjs.org/@esbuild/freebsd-arm64/-/freebsd-arm64-0.28.2.tgz",
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@@ -421,9 +424,9 @@
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-      "resolved": "https://registry.npmjs.org/@esbuild/freebsd-x64/-/freebsd-x64-0.28.1.tgz",
-      "integrity": "sha512-i7dZ9vQgnvSCzi/rYCXNgtF/U+eKZNJBzu3eTQbRgHnM7tNSizLOkRFAl3qzVc/Op/u5YkHHa4pf/3DOYHthLQ==",
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+      "resolved": "https://registry.npmjs.org/@esbuild/freebsd-x64/-/freebsd-x64-0.28.2.tgz",
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@@ -437,9 +440,9 @@
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-      "version": "0.28.1",
-      "resolved": "https://registry.npmjs.org/@esbuild/linux-arm/-/linux-arm-0.28.1.tgz",
-      "integrity": "sha512-qVXBOHQS+d5Y722GwJzJUtOLlX7km3CraOaGormF1pDtPd2C/l1SHRPgjLunLGe51Sh5YYWKMFDyV4SxgMQYTQ==",
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+      "resolved": "https://registry.npmjs.org/@esbuild/linux-arm/-/linux-arm-0.28.2.tgz",
+      "integrity": "sha512-XlDnu2q5yoqems+xay6wSAcg9DDD7K9RLKZEBOMZm3ckNpJBvOX20tSfby8KfrrhINDyv9V2YVZKY/SpoGJI8w==",
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@@ -453,9 +456,9 @@
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-      "resolved": "https://registry.npmjs.org/@esbuild/linux-arm64/-/linux-arm64-0.28.1.tgz",
-      "integrity": "sha512-yHs+0uc8+nvEAfAfxrWQKK5peSNzBc4PegcMO0EJ2hT71uA7vB8Ihg2e77R2P7SG5uYjPbHlLLmve4LLLRCf0g==",
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+      "resolved": "https://registry.npmjs.org/@esbuild/linux-arm64/-/linux-arm64-0.28.2.tgz",
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@@ -469,9 +472,9 @@
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-      "resolved": "https://registry.npmjs.org/@esbuild/linux-ia32/-/linux-ia32-0.28.1.tgz",
-      "integrity": "sha512-d1z4ZuP0ajrfz/FhGT4vv278rX8KnPPJx8i5+AtK7TYbx9Le9F1hyzurZpkEyjkGa9dUGhQow4C1NmeGvqxN2w==",
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+      "resolved": "https://registry.npmjs.org/@esbuild/linux-ia32/-/linux-ia32-0.28.2.tgz",
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@@ -485,9 +488,9 @@
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-      "resolved": "https://registry.npmjs.org/@esbuild/linux-loong64/-/linux-loong64-0.28.1.tgz",
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@@ -501,9 +504,9 @@
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@@ -517,9 +520,9 @@
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@@ -533,9 +536,9 @@
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@@ -549,9 +552,9 @@
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@@ -565,9 +568,9 @@
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@@ -581,9 +584,9 @@
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@@ -2236,9 +2287,9 @@
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+      "resolved": "https://registry.npmjs.org/nanoid/-/nanoid-3.3.18.tgz",
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@@ -2260,9 +2311,9 @@
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@@ -2293,9 +2344,9 @@
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@@ -2312,7 +2363,7 @@
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-        "nanoid": "^3.3.16",
+        "nanoid": "^3.3.17",
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@@ -2321,9 +2372,9 @@
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@@ -2525,9 +2576,9 @@
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+      "version": "4.62.5",
+      "resolved": "https://registry.npmjs.org/rollup/-/rollup-4.62.5.tgz",
+      "integrity": "sha512-/tqMfgP7GPA3PHhCmuiS4vIjrSVhHLgY++i+dhbG462euyAj7FpM4D9uq1X3BgjlqRdpcOrYhcQtfiQLNc8tqw==",
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@@ -2541,31 +2592,31 @@
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-        "@rollup/rollup-win32-x64-gnu": "4.62.4",
-        "@rollup/rollup-win32-x64-msvc": "4.62.4",
+        "@rollup/rollup-android-arm-eabi": "4.62.5",
+        "@rollup/rollup-android-arm64": "4.62.5",
+        "@rollup/rollup-darwin-arm64": "4.62.5",
+        "@rollup/rollup-darwin-x64": "4.62.5",
+        "@rollup/rollup-freebsd-arm64": "4.62.5",
+        "@rollup/rollup-freebsd-x64": "4.62.5",
+        "@rollup/rollup-linux-arm-gnueabihf": "4.62.5",
+        "@rollup/rollup-linux-arm-musleabihf": "4.62.5",
+        "@rollup/rollup-linux-arm64-gnu": "4.62.5",
+        "@rollup/rollup-linux-arm64-musl": "4.62.5",
+        "@rollup/rollup-linux-loong64-gnu": "4.62.5",
+        "@rollup/rollup-linux-loong64-musl": "4.62.5",
+        "@rollup/rollup-linux-ppc64-gnu": "4.62.5",
+        "@rollup/rollup-linux-ppc64-musl": "4.62.5",
+        "@rollup/rollup-linux-riscv64-gnu": "4.62.5",
+        "@rollup/rollup-linux-riscv64-musl": "4.62.5",
+        "@rollup/rollup-linux-s390x-gnu": "4.62.5",
+        "@rollup/rollup-linux-x64-gnu": "4.62.5",
+        "@rollup/rollup-linux-x64-musl": "4.62.5",
+        "@rollup/rollup-openbsd-x64": "4.62.5",
+        "@rollup/rollup-openharmony-arm64": "4.62.5",
+        "@rollup/rollup-win32-arm64-msvc": "4.62.5",
+        "@rollup/rollup-win32-ia32-msvc": "4.62.5",
+        "@rollup/rollup-win32-x64-gnu": "4.62.5",
+        "@rollup/rollup-win32-x64-msvc": "4.62.5",
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@@ -2642,9 +2693,9 @@
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+      "version": "1.3.1",
+      "resolved": "https://registry.npmjs.org/update-browserslist-db/-/update-browserslist-db-1.3.1.tgz",
+      "integrity": "sha512-ZZ61DsRsOnakl74HAmp3oSN4aXUmEWXf+i/yv0h7tIBfICc3VdrFErQKUUKPgu3AMsTUMbcongALEN4l6GSUrQ==",
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diff --git a/webui/package.json b/webui/package.json
index 9d71197..6275c44 100644
--- a/webui/package.json
+++ b/webui/package.json
@@ -1,6 +1,6 @@
 {
   "name": "@govoplan/core-webui",
-  "version": "0.1.29",
+  "version": "0.1.30",
   "private": true,
   "type": "module",
   "main": "src/index.ts",
@@ -77,6 +77,7 @@
     "@govoplan/files-webui": "file:../../govoplan-files/webui",
     "@govoplan/forms-runtime-webui": "file:../../govoplan-forms-runtime/webui",
     "@govoplan/forms-webui": "file:../../govoplan-forms/webui",
+    "@govoplan/helpdesk-webui": "file:../../govoplan-helpdesk/webui",
     "@govoplan/identity-trust-webui": "file:../../govoplan-identity-trust/webui",
     "@govoplan/identity-webui": "file:../../govoplan-identity/webui",
     "@govoplan/idm-webui": "file:../../govoplan-idm/webui",
@@ -98,6 +99,7 @@
     "@govoplan/tasks-webui": "file:../../govoplan-tasks/webui",
     "@govoplan/templates-webui": "file:../../govoplan-templates/webui",
     "@govoplan/tenancy-webui": "file:../../govoplan-tenancy/webui",
+    "@govoplan/tickets-webui": "file:../../govoplan-tickets/webui",
     "@govoplan/views-webui": "file:../../govoplan-views/webui",
     "@govoplan/voting-webui": "file:../../govoplan-voting/webui",
     "@govoplan/workflow-webui": "file:../../govoplan-workflow/webui",
diff --git a/webui/package.release.json b/webui/package.release.json
index 8e6245e..a8fbde7 100644
--- a/webui/package.release.json
+++ b/webui/package.release.json
@@ -1,6 +1,6 @@
 {
   "name": "@govoplan/core-webui",
-  "version": "0.1.27",
+  "version": "0.1.30",
   "private": true,
   "type": "module",
   "main": "src/index.ts",
@@ -30,15 +30,18 @@
     "@govoplan/admin-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-admin.git#v0.1.18",
     "@govoplan/audit-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-audit.git#v0.1.18",
     "@govoplan/calendar-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-calendar.git#v0.1.18",
+    "@govoplan/cases-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-cases.git#v0.1.20",
     "@govoplan/dashboard-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-dashboard.git#v0.1.18",
     "@govoplan/docs-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-docs.git#v0.1.18",
     "@govoplan/files-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-files.git#v0.1.20",
+    "@govoplan/helpdesk-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-helpdesk.git#v0.1.20",
     "@govoplan/idm-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-idm.git#v0.1.19",
     "@govoplan/mail-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-mail.git#v0.1.18",
     "@govoplan/campaign-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-campaign.git#v0.1.22",
     "@govoplan/organizations-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-organizations.git#v0.1.18",
     "@govoplan/ops-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-ops.git#v0.1.18",
     "@govoplan/policy-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-policy.git#v0.1.18",
+    "@govoplan/tickets-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-tickets.git#v0.1.20",
     "@tiptap/core": "^3.29.2",
     "@tiptap/extension-image": "^3.29.2",
     "@tiptap/pm": "^3.29.2",
diff --git a/webui/scripts/test-module-permutations.mjs b/webui/scripts/test-module-permutations.mjs
index e1fcb7d..0f339ae 100644
--- a/webui/scripts/test-module-permutations.mjs
+++ b/webui/scripts/test-module-permutations.mjs
@@ -22,6 +22,7 @@ const packageByModule = {
   files: "@govoplan/files-webui",
   forms: "@govoplan/forms-webui",
   forms_runtime: "@govoplan/forms-runtime-webui",
+  helpdesk: "@govoplan/helpdesk-webui",
   idm: "@govoplan/idm-webui",
   identity: "@govoplan/identity-webui",
   mail: "@govoplan/mail-webui",
@@ -42,6 +43,7 @@ const packageByModule = {
   tasks: "@govoplan/tasks-webui",
   tenancy: "@govoplan/tenancy-webui",
   templates: "@govoplan/templates-webui",
+  tickets: "@govoplan/tickets-webui",
   views: "@govoplan/views-webui",
   voting: "@govoplan/voting-webui",
   workflow: "@govoplan/workflow-webui"
@@ -75,6 +77,8 @@ const cases = [
   { name: "files-only", modules: ["files"] },
   { name: "forms-only", modules: ["forms"] },
   { name: "forms-runtime", modules: ["forms", "forms_runtime"] },
+  { name: "tickets-only", modules: ["tickets"] },
+  { name: "tickets-with-helpdesk-and-cases", modules: ["tickets", "helpdesk", "cases"] },
   { name: "mail-only", modules: ["mail"] },
   { name: "notifications-only", modules: ["notifications"] },
   { name: "organizations-only", modules: ["organizations"] },
@@ -106,7 +110,7 @@ const cases = [
   { name: "tasks-only", modules: ["access", "tasks"] },
   { name: "tasks-with-contributors", modules: ["access", "approvals", "postbox", "workflow", "dashboard", "tasks"] },
   { name: "voting-only", modules: ["access", "voting"] },
-  { name: "full-product", modules: ["access", "tenancy", "admin", "addresses", "approvals", "policy", "audit", "dashboard", "datasources", "dataflow", "dist_lists", "templates", "workflow", "views", "organizations", "idm", "identity", "identity_trust", "encryption", "cases", "committee", "connectors", "campaigns", "files", "forms", "forms_runtime", "mail", "notifications", "docs", "ops", "payments", "calendar", "scheduling", "portal", "postbox", "projects", "quick_access", "reporting", "records", "risk_compliance", "search", "tasks", "voting"] }
+  { name: "full-product", modules: ["access", "tenancy", "admin", "addresses", "approvals", "policy", "audit", "dashboard", "datasources", "dataflow", "dist_lists", "templates", "workflow", "views", "organizations", "idm", "identity", "identity_trust", "encryption", "cases", "committee", "connectors", "campaigns", "files", "forms", "forms_runtime", "helpdesk", "mail", "notifications", "docs", "ops", "payments", "calendar", "scheduling", "portal", "postbox", "projects", "quick_access", "reporting", "records", "risk_compliance", "search", "tasks", "tickets", "voting"] }
 ];
 
 const npmExec = process.env.npm_execpath;
diff --git a/webui/vite.config.ts b/webui/vite.config.ts
index 8327cd5..e46eb42 100644
--- a/webui/vite.config.ts
+++ b/webui/vite.config.ts
@@ -32,6 +32,7 @@ const defaultWebModulePackages = [
   "@govoplan/files-webui",
   "@govoplan/forms-webui",
   "@govoplan/forms-runtime-webui",
+  "@govoplan/helpdesk-webui",
   "@govoplan/idm-webui",
   "@govoplan/identity-webui",
   "@govoplan/identity-trust-webui",
@@ -52,6 +53,7 @@ const defaultWebModulePackages = [
   "@govoplan/search-webui",
   "@govoplan/tenancy-webui",
   "@govoplan/templates-webui",
+  "@govoplan/tickets-webui",
   "@govoplan/views-webui",
   "@govoplan/voting-webui",
   "@govoplan/workflow-webui"
@@ -266,6 +268,7 @@ export default defineConfig({
         fileURLToPath(new URL('../../govoplan-files/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-forms/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-forms-runtime/webui', import.meta.url)),
+        fileURLToPath(new URL('../../govoplan-helpdesk/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-idm/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-identity/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-mail/webui', import.meta.url)),
@@ -283,6 +286,7 @@ export default defineConfig({
         fileURLToPath(new URL('../../govoplan-search/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-tenancy/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-templates/webui', import.meta.url)),
+        fileURLToPath(new URL('../../govoplan-tickets/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-views/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-voting/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-workflow/webui', import.meta.url))