feat(helpdesk): configure ticket routing profiles

README.md

@@ -4,22 +4,28 @@
 **Repository type:** module (domain).
 <!-- govoplan-repository-type:end -->
 
-`govoplan-helpdesk` is the GovOPlaN platform module seed for internal service desk workflows for IT, facilities, HR, finance, procurement, access requests, assignment, escalation, and resolution tracking.
+`govoplan-helpdesk` is the optional policy layer for internal service-desk
+routing and service targets. It configures ordered service profiles for IT,
+facilities, HR, finance, procurement, and access-request queues without owning
+the underlying operational tickets.
 
-This repository is initialized as a discoverable module seed. It exposes a module manifest, initial permissions, role templates, documentation metadata, Gitea workflow templates, and a focused manifest test. It intentionally does not yet add HTTP routes, database models, migrations, or WebUI navigation.
+The implemented slice provides tenant-scoped, revision-guarded service
+profiles, immutable configuration history, an administrative API and WebUI,
+and the optional `tickets.routing` capability. The routing provider returns a
+queue and service target to Tickets. If Helpdesk is absent or no active profile
+matches, Ticket intake still succeeds and authorized staff route it manually.
 
-## Initial Ownership
+## Ownership
 
-- internal support tickets
-- service categories
-- assignment and escalation state
-- resolution records
-- SLA-facing timestamps
+- helpdesk queue and service-profile configuration
+- ordered ticket-type and priority matching
+- service-target policy and its immutable change evidence
 
 ## Boundaries
 
 This module does not own:
 
+- canonical ticket identity, messages, assignment, lifecycle, or resolution
 - public issue intake forms
 - domain case adjudication
 - asset inventory
@@ -28,9 +34,12 @@ Detailed boundary notes are in [docs/HELPDESK_DOMAIN_BOUNDARY.md](docs/HELPDESK_
 
 ## Integrations
 
-Expected optional integrations:
+Implemented optional integration:
+
+- tickets, through the Core-owned `tickets.routing` capability
+
+Future integration candidates:
 
-- tickets
 - assets
 - facilities
 - mail
@@ -48,11 +57,12 @@ cd /mnt/DATA/git/govoplan-core
 ./.venv/bin/python -m pip install -e ../govoplan-helpdesk
 ```
 
-Focused manifest verification:
+Focused verification:
 
 ```bash
 cd /mnt/DATA/git/govoplan-helpdesk
 PYTHONPATH=src:/mnt/DATA/git/govoplan-core/src /mnt/DATA/git/govoplan-core/.venv/bin/python -m unittest discover -s tests
+PATH=/home/zemion/.nvm/versions/node/v22.22.3/bin:$PATH /home/zemion/.nvm/versions/node/v22.22.3/bin/npm --prefix webui run test
 ```
 
 ## Gitea Workflow