docs: define helpdesk and ticket ownership

This commit is contained in:
2026-07-29 15:50:31 +02:00
parent 447b6fd823
commit d19ff99894
3 changed files with 14 additions and 11 deletions
+5 -2
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@@ -10,7 +10,7 @@ READ_SCOPE = "helpdesk:workspace:read"
WRITE_SCOPE = "helpdesk:workspace:write"
ADMIN_SCOPE = "helpdesk:workspace:admin"
OPTIONAL_DEPENDENCIES = (
"issue_reporting",
"tickets",
"assets",
"facilities",
"mail",
@@ -81,7 +81,10 @@ DOCUMENTATION = (
metadata={
"seed": True,
"domain_objects": ['internal support tickets', 'service categories', 'assignment and escalation state', 'resolution records', 'SLA-facing timestamps'],
"first_slice": "Create service ticket types, status flow, assignee ownership, and linking hooks for issue-reporting, assets, and facilities.",
"first_slice": (
"Define Helpdesk queue, SLA, and escalation profiles over the "
"canonical Tickets model without introducing duplicate ticket storage."
),
},
),
)