docs: define helpdesk and ticket ownership
This commit is contained in:
@@ -10,7 +10,7 @@ READ_SCOPE = "helpdesk:workspace:read"
|
||||
WRITE_SCOPE = "helpdesk:workspace:write"
|
||||
ADMIN_SCOPE = "helpdesk:workspace:admin"
|
||||
OPTIONAL_DEPENDENCIES = (
|
||||
"issue_reporting",
|
||||
"tickets",
|
||||
"assets",
|
||||
"facilities",
|
||||
"mail",
|
||||
@@ -81,7 +81,10 @@ DOCUMENTATION = (
|
||||
metadata={
|
||||
"seed": True,
|
||||
"domain_objects": ['internal support tickets', 'service categories', 'assignment and escalation state', 'resolution records', 'SLA-facing timestamps'],
|
||||
"first_slice": "Create service ticket types, status flow, assignee ownership, and linking hooks for issue-reporting, assets, and facilities.",
|
||||
"first_slice": (
|
||||
"Define Helpdesk queue, SLA, and escalation profiles over the "
|
||||
"canonical Tickets model without introducing duplicate ticket storage."
|
||||
),
|
||||
},
|
||||
),
|
||||
)
|
||||
|
||||
Reference in New Issue
Block a user