# GovOPlaN Helpdesk

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**Repository type:** module (domain).
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`govoplan-helpdesk` is the optional policy layer for internal service-desk
routing and service targets. It configures ordered service profiles for IT,
facilities, HR, finance, procurement, and access-request queues without owning
the underlying operational tickets.

The implemented slice provides tenant-scoped, revision-guarded service
profiles, immutable configuration history, an administrative API and WebUI,
and the optional `tickets.routing` capability. The routing provider returns a
queue and service target to Tickets. If Helpdesk is absent or no active profile
matches, Ticket intake still succeeds and authorized staff route it manually.

## Ownership

- helpdesk queue and service-profile configuration
- ordered ticket-type and priority matching
- service-target policy and its immutable change evidence

## Boundaries

This module does not own:

- canonical ticket identity, messages, assignment, lifecycle, or resolution
- public issue intake forms
- domain case adjudication
- asset inventory

Detailed boundary notes are in [docs/HELPDESK_DOMAIN_BOUNDARY.md](docs/HELPDESK_DOMAIN_BOUNDARY.md).

## Integrations

Implemented optional integration:

- tickets, through the Core-owned `tickets.routing` capability

Future integration candidates:

- assets
- facilities
- mail
- notifications
- workflow
- files
- tasks

## Development Install

From the core checkout:

```bash
cd /mnt/DATA/git/govoplan-core
./.venv/bin/python -m pip install -e ../govoplan-helpdesk
```

Focused verification:

```bash
cd /mnt/DATA/git/govoplan-helpdesk
PYTHONPATH=src:/mnt/DATA/git/govoplan-core/src /mnt/DATA/git/govoplan-core/.venv/bin/python -m unittest discover -s tests
PATH=/home/zemion/.nvm/versions/node/v22.22.3/bin:$PATH /home/zemion/.nvm/versions/node/v22.22.3/bin/npm --prefix webui run test
```

## Gitea Workflow

Issue templates are installed under `.gitea/`, and the shared label taxonomy is copied to `docs/gitea-labels.json` with the module label `module/helpdesk`.

From the core checkout, labels can be synced once a local `GITEA_TOKEN` is available:

```bash
cd /mnt/DATA/git/govoplan-core
/mnt/DATA/git/govoplan/tools/gitea/gitea-sync-labels.py --root /mnt/DATA/git/govoplan-helpdesk --apply
```