# Helpdesk Domain Boundary

## Purpose

Internal service desk workflows for IT, facilities, HR, finance, procurement, access requests, assignment, escalation, and resolution tracking.

## Owns

- helpdesk queue and service-category profiles
- SLA and escalation policy profiles
- IT/facilities service-desk defaults and reporting vocabulary

## Does Not Own

- canonical ticket identity, messages, assignment, and resolution state
- public ticket intake forms
- domain case adjudication
- asset inventory

## Integration Candidates

- tickets
- assets
- facilities
- mail
- notifications
- workflow
- files
- tasks

## Seed State

The current repository state is intentionally small:

- module manifest and entry point
- tenant-level permission definitions
- manager and viewer role templates
- documentation topic describing the module boundary
- Gitea issue workflow templates
- manifest contract test

No runtime API, database model, migration, WebUI route, or navigation item is registered yet. The first implementation slice should preserve the boundary above and only add user-visible surfaces once the workflow model is clear.

## First Implementation Slice

Define Helpdesk queue, SLA, and escalation profiles over `govoplan-tickets`.
Do not create a second ticket persistence model.