128 lines
5.0 KiB
Python
128 lines
5.0 KiB
Python
from __future__ import annotations
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from govoplan_core.core.access import CAPABILITY_AUTH_PERMISSION_EVALUATOR, CAPABILITY_AUTH_PRINCIPAL_RESOLVER
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from govoplan_core.core.modules import DocumentationLink, DocumentationTopic, ModuleManifest, PermissionDefinition, RoleTemplate
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from govoplan_core.core.provider_governance import declared_module_architecture
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MODULE_ID = "helpdesk"
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MODULE_NAME = "Helpdesk"
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MODULE_VERSION = "0.1.19"
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READ_SCOPE = "helpdesk:workspace:read"
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WRITE_SCOPE = "helpdesk:workspace:write"
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ADMIN_SCOPE = "helpdesk:workspace:admin"
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OPTIONAL_DEPENDENCIES = (
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"tickets",
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"assets",
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"facilities",
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"mail",
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"notifications",
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"workflow_engine",
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"files",
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"tasks",
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)
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def _permission(scope: str, label: str, description: str) -> PermissionDefinition:
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module_id, resource, action = scope.split(":", 2)
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return PermissionDefinition(
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scope=scope,
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label=label,
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description=description,
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category="Helpdesk",
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level="tenant",
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module_id=module_id,
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resource=resource,
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action=action,
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)
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PERMISSIONS = (
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_permission(READ_SCOPE, "View helpdesk workspace", "Read helpdesk records, configuration, and workflow context."),
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_permission(WRITE_SCOPE, "Manage helpdesk workspace", "Create and update helpdesk records and workflow state."),
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_permission(ADMIN_SCOPE, "Administer helpdesk workspace", "Configure helpdesk policies, templates, and tenant-level administration."),
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)
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ROLE_TEMPLATES = (
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RoleTemplate(
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slug="helpdesk_manager",
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name="Helpdesk manager",
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description="Manage helpdesk records and workflow state.",
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permissions=(READ_SCOPE, WRITE_SCOPE),
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),
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RoleTemplate(
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slug="helpdesk_viewer",
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name="Helpdesk viewer",
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description="Read helpdesk records and workflow context.",
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permissions=(READ_SCOPE,),
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),
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)
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DOCUMENTATION = (
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DocumentationTopic(
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id=f"{MODULE_ID}.module-boundary",
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title=f"{MODULE_NAME} module boundary",
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summary="Internal service desk workflows for IT, facilities, HR, finance, procurement, access requests, assignment, escalation, and resolution tracking.",
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body=(
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"This repository is currently a platform module seed. It registers the domain boundary, "
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"permission surface, role templates, and documentation metadata before runtime APIs, "
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"database models, migrations, and WebUI routes are introduced."
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),
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layer="available",
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documentation_types=("admin", "user"),
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audience=("user", "operator", "module_admin", "product_owner"),
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translations={
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"de": {
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"title": "Modulgrenze von Helpdesk",
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"summary": "Interne Servicedesk-Abläufe für IT, Gebäudemanagement, Personal, Finanzen, Beschaffung, Zugriffsanfragen, Zuordnung, Eskalation und Lösungsnachverfolgung.",
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"body": "Dieses Repository ist derzeit ein Grundgerüst für ein Plattformmodul. Es registriert die Fachgrenze, Berechtigungsoberfläche, Rollenvorlagen und Dokumentationsmetadaten, bevor Laufzeit-APIs, Datenbankmodelle, Migrationen und WebUI-Routen eingeführt werden.",
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}
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},
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order=100,
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related_modules=OPTIONAL_DEPENDENCIES,
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links=(
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DocumentationLink(
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label="Repository domain boundary",
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href="govoplan-helpdesk/docs/HELPDESK_DOMAIN_BOUNDARY.md",
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kind="repository",
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),
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),
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metadata={
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"kind": "reference",
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"seed": True,
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"consequence_classes": {
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"seed_boundary": "Declares ownership and permissions only; no runtime workflow is available yet.",
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},
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"domain_objects": ['internal support tickets', 'service categories', 'assignment and escalation state', 'resolution records', 'SLA-facing timestamps'],
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"first_slice": (
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"Define Helpdesk queue, SLA, and escalation profiles over the "
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"canonical Tickets model without introducing duplicate ticket storage."
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),
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},
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),
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)
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manifest = ModuleManifest(
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id=MODULE_ID,
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name=MODULE_NAME,
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version=MODULE_VERSION,
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dependencies=("access",),
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optional_dependencies=OPTIONAL_DEPENDENCIES,
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required_capabilities=(CAPABILITY_AUTH_PRINCIPAL_RESOLVER, CAPABILITY_AUTH_PERMISSION_EVALUATOR),
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permissions=PERMISSIONS,
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role_templates=ROLE_TEMPLATES,
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documentation=DOCUMENTATION,
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architecture=declared_module_architecture(
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layer="human_work_procedure",
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kind="domain",
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maturity="scaffold",
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documentation_ref="docs/HELPDESK_DOMAIN_BOUNDARY.md",
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known_limits=("Helpdesk intake, queue, SLA, and resolution lifecycles are not implemented yet.",),
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owned_concepts=("helpdesk request", "service queue", "resolution"),
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non_owned_concepts=("case", "project work item", "mailbox message"),
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),
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)
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def get_manifest() -> ModuleManifest:
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return manifest
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