refactor: rename issue reporting module to tickets

docs/ISSUE_REPORTING_DOMAIN_BOUNDARY.md

@@ -1,47 +0,0 @@
-# Issue Reporting Domain Boundary
-
-## Purpose
-
-Public or internal problem reporting for broken infrastructure, damaged rooms, IT outages, safety issues, accessibility issues, triage, and routing.
-
-## Owns
-
-- issue intake
-- problem category taxonomy
-- triage and routing facts
-- public reporter references
-- handoff targets
-
-## Does Not Own
-
-- internal service desk execution
-- legal case handling
-- asset lifecycle management
-
-## Integration Candidates
-
-- helpdesk
-- cases
-- assets
-- facilities
-- forms_runtime
-- portal
-- files
-- workflow
-
-## Seed State
-
-The current repository state is intentionally small:
-
-- module manifest and entry point
-- tenant-level permission definitions
-- manager and viewer role templates
-- documentation topic describing the module boundary
-- Gitea issue workflow templates
-- manifest contract test
-
-No runtime API, database model, migration, WebUI route, or navigation item is registered yet. The first implementation slice should preserve the boundary above and only add user-visible surfaces once the workflow model is clear.
-
-## First Implementation Slice
-
-Define intake submission, triage status, category, location, evidence, and handoff contracts to helpdesk, cases, assets, or facilities.

docs/TICKETS_DOMAIN_BOUNDARY.md

@@ -0,0 +1,78 @@
+# Tickets Domain Boundary
+
+## Purpose
+
+Queue-oriented operational work: public or internal reports, service requests,
+incidents, problems, triage, routing, assignment, service-level tracking, and
+auditable resolution.
+
+## Owns
+
+- ticket identity, type, category, priority, state, and queue
+- public and internal intake profiles
+- reporter/requester and affected-object references
+- triage, routing, assignment, escalation, and service-level facts
+- discussion and resolution evidence references
+- stable links to tasks, projects, assets, facilities, and cases
+
+## Does Not Own
+
+- formal administrative case identity, parties, evidence, decisions, and retention
+- project plans, milestones, and portfolios
+- asset lifecycle management
+- workflow definitions and task execution
+
+## Integration Candidates
+
+- cases
+- projects
+- wiki
+- assets
+- facilities
+- forms_runtime
+- portal
+- files
+- workflow
+- tasks
+- mail
+- notifications
+- search
+
+## Ticket Versus Case
+
+A ticket is the operational record of work entering and moving through a queue.
+It can be reported with incomplete information, assigned and reassigned,
+discussed, resolved, reopened, or linked to another work object. Its lifecycle
+answers: what needs attention, who owns the next action, and was it resolved?
+
+A case is the authoritative procedural record for an administrative matter. It
+has formal parties, evidence, decisions, procedural deadlines, access rules,
+retention obligations, and a durable case history. Its lifecycle answers: what
+matter is being administered, under which procedure, and what formal outcome
+was reached?
+
+Escalation does not convert or duplicate records. It creates an auditable
+relation containing the ticket reference, case reference, relation type,
+actor, timestamp, and optional handoff note. The ticket remains the intake and
+service history; the case becomes authoritative for the formal procedure.
+
+The former Issue Reporting and Helpdesk concepts become ticket type, intake,
+queue, and policy profiles. They do not need separate persistence models.
+
+## Seed State
+
+The current repository state is intentionally small:
+
+- module manifest and entry point
+- tenant-level permission definitions
+- manager and viewer role templates
+- documentation topic describing the module boundary
+- Gitea issue workflow templates
+- manifest contract test
+
+No runtime API, database model, migration, WebUI route, or navigation item is registered yet. The first implementation slice should preserve the boundary above and only add user-visible surfaces once the workflow model is clear.
+
+## First Implementation Slice
+
+Define ticket identity, intake profiles, queues, triage, assignment,
+resolution, and stable escalation links to cases.

docs/gitea-labels.json

@@ -11,6 +11,12 @@
     "description": "New user-visible behavior or platform capability.",
     "exclusive": true
   },
+  {
+    "name": "type/user-story",
+    "color": "1d76db",
+    "description": "End-to-end user journey or real-world process story used to steer product slices.",
+    "exclusive": true
+  },
   {
     "name": "type/task",
     "color": "1d76db",
@@ -143,6 +149,24 @@
     "description": "GovOPlaN core runner, shared primitives, shell, or extension points.",
     "exclusive": false
   },
+  {
+    "name": "module/dashboard",
+    "color": "1d76db",
+    "description": "GovOPlaN Dashboard module behavior or integration.",
+    "exclusive": false
+  },
+  {
+    "name": "module/dataflow",
+    "color": "1d76db",
+    "description": "GovOPlaN Dataflow module behavior or integration.",
+    "exclusive": false
+  },
+  {
+    "name": "module/datasources",
+    "color": "006b75",
+    "description": "GovOPlaN governed datasource contracts, catalogs, and integrations.",
+    "exclusive": false
+  },
   {
     "name": "module/dms",
     "color": "c5def5",
@@ -151,8 +175,14 @@
   },
   {
     "name": "module/docs",
-    "color": "5319e7",
-    "description": "GovOPlaN documentation layer behavior or integration.",
+    "color": "c5def5",
+    "description": "GovOPlaN Docs module behavior or integration.",
+    "exclusive": false
+  },
+  {
+    "name": "module/dist-lists",
+    "color": "0e8a16",
+    "description": "GovOPlaN Distribution Lists module behavior or integration.",
     "exclusive": false
   },
   {
@@ -161,6 +191,12 @@
     "description": "GovOPlaN Erp module behavior or integration.",
     "exclusive": false
   },
+  {
+    "name": "module/evaluation",
+    "color": "bfdadc",
+    "description": "GovOPlaN Evaluation module behavior or integration.",
+    "exclusive": false
+  },
   {
     "name": "module/files",
     "color": "006b75",
@@ -185,6 +221,12 @@
     "description": "GovOPlaN Identity Trust module behavior or integration.",
     "exclusive": false
   },
+  {
+    "name": "module/identity",
+    "color": "bfd4f2",
+    "description": "GovOPlaN Identity module behavior or integration.",
+    "exclusive": false
+  },
   {
     "name": "module/idm",
     "color": "0052cc",
@@ -215,30 +257,66 @@
     "description": "GovOPlaN Ops module behavior or integration.",
     "exclusive": false
   },
+  {
+    "name": "module/organizations",
+    "color": "bfdadc",
+    "description": "GovOPlaN Organizations module behavior or integration.",
+    "exclusive": false
+  },
   {
     "name": "module/payments",
     "color": "bfd4f2",
     "description": "GovOPlaN Payments module behavior or integration.",
     "exclusive": false
   },
+  {
+    "name": "module/permits",
+    "color": "fbca04",
+    "description": "GovOPlaN Permits module behavior or integration.",
+    "exclusive": false
+  },
   {
     "name": "module/policy",
     "color": "d93f0b",
     "description": "GovOPlaN Policy module behavior or integration.",
     "exclusive": false
   },
+  {
+    "name": "module/poll",
+    "color": "e4e669",
+    "description": "GovOPlaN Poll module behavior or integration.",
+    "exclusive": false
+  },
   {
     "name": "module/portal",
     "color": "1d76db",
     "description": "GovOPlaN Portal module behavior or integration.",
     "exclusive": false
   },
+  {
+    "name": "module/postbox",
+    "color": "d93f0b",
+    "description": "GovOPlaN Postbox module behavior or integration.",
+    "exclusive": false
+  },
+  {
+    "name": "module/projects",
+    "color": "5319e7",
+    "description": "GovOPlaN Projects module behavior or integration.",
+    "exclusive": false
+  },
   {
     "name": "module/reporting",
     "color": "c2e0c6",
     "description": "GovOPlaN Reporting module behavior or integration.",
     "exclusive": false
   },
+  {
+    "name": "module/risk-compliance",
+    "color": "b60205",
+    "description": "GovOPlaN Risk Compliance module behavior or integration.",
+    "exclusive": false
+  },
   {
     "name": "module/search",
     "color": "bfdadc",
@@ -270,9 +348,21 @@
     "exclusive": false
   },
   {
-    "name": "module/web",
-    "color": "bfd4f2",
-    "description": "GovOPlaN public website, product page, or publication content.",
+    "name": "module/tickets",
+    "color": "0e8a16",
+    "description": "GovOPlaN Tickets module behavior or integration.",
+    "exclusive": false
+  },
+  {
+    "name": "module/views",
+    "color": "c5def5",
+    "description": "GovOPlaN governed task views, interface projections, and workflow view integration.",
+    "exclusive": false
+  },
+  {
+    "name": "module/wiki",
+    "color": "006b75",
+    "description": "GovOPlaN Wiki module behavior or integration.",
     "exclusive": false
   },
   {
@@ -365,6 +455,12 @@
     "description": "Versioning, release locks, tags, packaging, or dependency pins.",
     "exclusive": false
   },
+  {
+    "name": "area/security",
+    "color": "b60205",
+    "description": "Security posture, static analysis, supply-chain hardening, or vulnerability remediation.",
+    "exclusive": false
+  },
   {
     "name": "area/docs",
     "color": "5319e7",
@@ -389,6 +485,48 @@
     "description": "Imported from markdown backlog, roadmap, plan, or TODO files.",
     "exclusive": false
   },
+  {
+    "name": "source/security-audit",
+    "color": "d4c5f9",
+    "description": "Created from a structured security or code-quality audit report.",
+    "exclusive": false
+  },
+  {
+    "name": "audit/quick-fix",
+    "color": "0e8a16",
+    "description": "Audit finding that appears narrow and directly fixable.",
+    "exclusive": false
+  },
+  {
+    "name": "audit/structural",
+    "color": "d93f0b",
+    "description": "Audit finding that needs design, refactoring, or behavior review.",
+    "exclusive": false
+  },
+  {
+    "name": "audit/complexity",
+    "color": "fbca04",
+    "description": "Complexity finding from Radon, Xenon, or equivalent maintainability scans.",
+    "exclusive": false
+  },
+  {
+    "name": "audit/duplication",
+    "color": "c2e0c6",
+    "description": "Duplicated-code finding from jscpd or equivalent similarity scans.",
+    "exclusive": false
+  },
+  {
+    "name": "audit/false-positive",
+    "color": "cccccc",
+    "description": "Audit finding reviewed as a narrow false positive or acceptable risk.",
+    "exclusive": false
+  },
+  {
+    "name": "audit/needs-design",
+    "color": "f9d0c4",
+    "description": "Audit finding that needs an architectural or product decision before implementation.",
+    "exclusive": false
+  },
   {
     "name": "codex/ready",
     "color": "0e8a16",
@@ -400,11 +538,5 @@
     "color": "f9d0c4",
     "description": "Needs an explicit human decision before Codex should implement.",
     "exclusive": false
-  },
-  {
-    "name": "module/issue-reporting",
-    "color": "0e8a16",
-    "description": "GovOPlaN Issue Reporting module behavior or integration.",
-    "exclusive": false
   }
 ]