refactor: rename issue reporting module to tickets

src/govoplan_issue_reporting/__init__.py

@@ -1 +0,0 @@
-"""GovOPlaN Issue Reporting module."""

src/govoplan_issue_reporting/backend/__init__.py

@@ -1 +0,0 @@
-"""Backend integration for the GovOPlaN Issue Reporting module."""

src/govoplan_tickets/__init__.py

@@ -0,0 +1 @@
+"""GovOPlaN Tickets module."""

src/govoplan_tickets/backend/__init__.py

@@ -0,0 +1 @@
+"""Backend integration for the GovOPlaN Tickets module."""

src/govoplan_tickets/backend/manifest.py

@@ -3,21 +3,26 @@ from __future__ import annotations
 from govoplan_core.core.access import CAPABILITY_AUTH_PERMISSION_EVALUATOR, CAPABILITY_AUTH_PRINCIPAL_RESOLVER
 from govoplan_core.core.modules import DocumentationLink, DocumentationTopic, ModuleManifest, PermissionDefinition, RoleTemplate
 
-MODULE_ID = "issue_reporting"
-MODULE_NAME = "Issue Reporting"
+MODULE_ID = "tickets"
+MODULE_NAME = "Tickets"
 MODULE_VERSION = "0.1.8"
-READ_SCOPE = "issue_reporting:workspace:read"
-WRITE_SCOPE = "issue_reporting:workspace:write"
-ADMIN_SCOPE = "issue_reporting:workspace:admin"
+READ_SCOPE = "tickets:ticket:read"
+WRITE_SCOPE = "tickets:ticket:write"
+ADMIN_SCOPE = "tickets:ticket:admin"
 OPTIONAL_DEPENDENCIES = (
-    "helpdesk",
     "cases",
+    "projects",
+    "wiki",
     "assets",
     "facilities",
     "forms_runtime",
     "portal",
     "files",
     "workflow",
+    "tasks",
+    "mail",
+    "notifications",
+    "search",
 )
 
 
@@ -27,7 +32,7 @@ def _permission(scope: str, label: str, description: str) -> PermissionDefinitio
         scope=scope,
         label=label,
         description=description,
-        category="Issue Reporting",
+        category="Tickets",
         level="tenant",
         module_id=module_id,
         resource=resource,
@@ -36,22 +41,34 @@ def _permission(scope: str, label: str, description: str) -> PermissionDefinitio
 
 
 PERMISSIONS = (
-    _permission(READ_SCOPE, "View issue reporting workspace", "Read issue reporting records, configuration, and workflow context."),
-    _permission(WRITE_SCOPE, "Manage issue reporting workspace", "Create and update issue reporting records and workflow state."),
-    _permission(ADMIN_SCOPE, "Administer issue reporting workspace", "Configure issue reporting policies, templates, and tenant-level administration."),
+    _permission(
+        READ_SCOPE,
+        "View tickets",
+        "Read discoverable tickets, queue state, and resolution context.",
+    ),
+    _permission(
+        WRITE_SCOPE,
+        "Manage tickets",
+        "Create, triage, assign, update, resolve, and link tickets.",
+    ),
+    _permission(
+        ADMIN_SCOPE,
+        "Administer tickets",
+        "Configure ticket types, queues, service policies, and intake profiles.",
+    ),
 )
 
 ROLE_TEMPLATES = (
     RoleTemplate(
-        slug="issue_reporting_manager",
-        name="Issue Reporting manager",
-        description="Manage issue reporting records and workflow state.",
+        slug="tickets_manager",
+        name="Tickets manager",
+        description="Triage, assign, update, and resolve tickets.",
         permissions=(READ_SCOPE, WRITE_SCOPE),
     ),
     RoleTemplate(
-        slug="issue_reporting_viewer",
-        name="Issue Reporting viewer",
-        description="Read issue reporting records and workflow context.",
+        slug="tickets_viewer",
+        name="Tickets viewer",
+        description="Read discoverable tickets and their resolution context.",
         permissions=(READ_SCOPE,),
     ),
 )
@@ -60,7 +77,10 @@ DOCUMENTATION = (
     DocumentationTopic(
         id=f"{MODULE_ID}.module-boundary",
         title=f"{MODULE_NAME} module boundary",
-        summary="Public or internal problem reporting for broken infrastructure, damaged rooms, IT outages, safety issues, accessibility issues, triage, and routing.",
+        summary=(
+            "Queue-oriented reports, requests, incidents, problems, triage, "
+            "routing, service work, and auditable resolution."
+        ),
         body=(
             "This repository is currently a platform module seed. It registers the domain boundary, "
             "permission surface, role templates, and documentation metadata before runtime APIs, "
@@ -74,14 +94,24 @@ DOCUMENTATION = (
         links=(
             DocumentationLink(
                 label="Repository domain boundary",
-                href="govoplan-issue-reporting/docs/ISSUE_REPORTING_DOMAIN_BOUNDARY.md",
+                href="govoplan-tickets/docs/TICKETS_DOMAIN_BOUNDARY.md",
                 kind="repository",
             ),
         ),
         metadata={
             "seed": True,
-            "domain_objects": ['issue intake', 'problem category taxonomy', 'triage and routing facts', 'public reporter references', 'handoff targets'],
-            "first_slice": "Define intake submission, triage status, category, location, evidence, and handoff contracts to helpdesk, cases, assets, or facilities.",
+            "domain_objects": [
+                "ticket",
+                "ticket type and queue",
+                "triage and routing facts",
+                "reporter and requester references",
+                "assignment and service-level state",
+                "resolution and escalation links",
+            ],
+            "first_slice": (
+                "Define ticket identity, intake profiles, queues, triage, "
+                "assignment, resolution, and stable escalation links to cases."
+            ),
         },
     ),
 )