# GovOPlaN Helpdesk

`govoplan-helpdesk` is the GovOPlaN platform module seed for internal service desk workflows for IT, facilities, HR, finance, procurement, access requests, assignment, escalation, and resolution tracking.

This repository is initialized as a discoverable module seed. It exposes a module manifest, initial permissions, role templates, documentation metadata, Gitea workflow templates, and a focused manifest test. It intentionally does not yet add HTTP routes, database models, migrations, or WebUI navigation.

## Initial Ownership

- internal support tickets
- service categories
- assignment and escalation state
- resolution records
- SLA-facing timestamps

## Boundaries

This module does not own:

- public issue intake forms
- domain case adjudication
- asset inventory

Detailed boundary notes are in [docs/HELPDESK_DOMAIN_BOUNDARY.md](docs/HELPDESK_DOMAIN_BOUNDARY.md).

## Integrations

Expected optional integrations:

- issue-reporting
- assets
- facilities
- mail
- notifications
- workflow
- files
- tasks

## Development Install

From the core checkout:

```bash
cd /mnt/DATA/git/govoplan-core
./.venv/bin/python -m pip install -e ../govoplan-helpdesk
```

Focused manifest verification:

```bash
cd /mnt/DATA/git/govoplan-helpdesk
PYTHONPATH=src:/mnt/DATA/git/govoplan-core/src /mnt/DATA/git/govoplan-core/.venv/bin/python -m unittest discover -s tests
```

## Gitea Workflow

Issue templates are installed under `.gitea/`, and the shared label taxonomy is copied to `docs/gitea-labels.json` with the module label `module/helpdesk`.

From the core checkout, labels can be synced once a local `GITEA_TOKEN` is available:

```bash
cd /mnt/DATA/git/govoplan-core
./scripts/gitea-sync-labels.py --root /mnt/DATA/git/govoplan-helpdesk --apply
```