feat(tickets): add optional integration contracts and WebUI composition

docs/DOCUMENTATION_MAP.md

@@ -18,6 +18,7 @@ operator, and roadmap pages.
 | External references and integration maturity | `EXTERNAL_REFERENCES_AND_INTEGRATION_MATURITY.md` | Stable external identity and cumulative connector maturity; configured source authority is defined by the meta target architecture. |
 | Institutional context and governed references | `INSTITUTIONAL_CONTEXT_CONTRACT.md` | Shared temporal, actor/representation, institution, mandate, service, party, decision, evidence, legal-basis, information-governance, presentation, and geo DTO/provider contracts. |
 | Provider-neutral record filing | `RECORDS_FILING_CONTRACT.md` | Exact source-revision identity, current source authorization, idempotent filing, capability discovery, and ownership boundary. |
+| Ticket routing and Case escalation | `TICKET_INTEGRATION_CONTRACTS.md` | Optional fail-open routing, replay-safe Case handoff, authorization, evidence, and ownership boundaries. |
 | Temporal data read context | `TEMPORAL_DATA_CONTEXT.md` | Valid-time and recorded-time titlebar selection, HTTP/cache contract, security boundary, and module-adoption rule. |
 | Cross-module information governance adoption | `INFORMATION_GOVERNANCE_ADOPTION.md` | Manifest evidence and enforcement rules for temporal browsing, purpose-aware access, retention, and institutional context. |
 | Data-subject access and erasure requests | `DATA_SUBJECT_REQUESTS.md` | Provider-owned search and mutation, explicit coverage, governed export, retained evidence, permissions, and idempotent execution. |

docs/POLICY_CONTRACTS.md

@@ -14,6 +14,7 @@ consistent while each module still owns its domain rules.
 | Governance defaults | `govoplan-admin` plus `govoplan-access` materializer | admin settings, governance template routes, access materialization capability | System governance can block tenant-local groups, roles, and API keys. |
 | Delegation and ownership policy | access/campaign/mail/files modules | capability checks and owner-scoped APIs | Source provenance should use this contract when policies become externally explainable. |
 | Definition governance | `govoplan-policy` | capability `policy.definitionGovernance` | Resolves view, edit, run/start, reuse, derive, and automate for system, tenant, group, and user Dataflow/Workflow definitions. |
+| Function assignment governance | `govoplan-policy` | capability `policy.functionAssignmentGovernance` | Returns current review steps, delegation depth/validity ceilings, and explicit timed-escalation targets consumed by IDM. |
 
 ## Policy Decision
 
@@ -126,6 +127,22 @@ When the capability is absent, modules must not silently emulate cross-scope
 inheritance. Their conservative fallback is limited to local tenant
 definitions and disables reuse, derivation, and automation.
 
+## Function Assignment Delegation And Escalation
+
+`FunctionAssignmentGovernanceDecision` is the versioned cross-module contract
+for request/grant review. In addition to the required holder, authority, and
+recipient steps, it returns `delegation_allowed`,
+`maximum_delegation_depth`, `maximum_delegated_validity_days`, and typed
+`FunctionAssignmentEscalationRule` entries. Each escalation entry binds one
+review step to an exact target function and timeout.
+
+The decision is a current ceiling, not durable authorization. IDM must recheck
+the complete assignment-source chain and all recorded decisions before final
+application. An elapsed timeout creates explicit state and evidence; it must
+never be interpreted as approval or as permission to silently substitute an
+approver. Missing providers, malformed rules, invalid chains, or tightened
+limits fail closed with an explainable reason.
+
 ## Bounded Impact-Subject Providers
 
 Policy impact previews discover optional subject providers through capability

docs/TICKET_INTEGRATION_CONTRACTS.md

@@ -0,0 +1,59 @@
+# Ticket Integration Capability Contracts
+
+Core owns two narrow, optional contracts that let the Tickets module compose
+with policy and formal-procedure modules without importing either one. Tickets
+remains the authority for operational ticket identity, lifecycle, assignment,
+comments, links, and immutable history.
+
+## Capability Names
+
+- `tickets.routing` optionally supplies a `TicketRoutingProvider`.
+- `tickets.case_escalation` optionally supplies a
+  `TicketCaseEscalationProvider`.
+
+Both contracts are version 1 and are defined in
+`govoplan_core.core.tickets`. Registry helpers return `None` when a capability
+is absent or has the wrong shape, so optional-module absence is normal runtime
+state rather than a startup failure.
+
+## Routing
+
+Tickets sends a bounded, tenant-scoped `TicketRoutingRequest` containing the
+ticket reference, type, priority, title, receive time, optional queue hint, and
+non-secret attributes. The provider returns its identity and may return a queue
+reference, timezone-aware service target, human-readable explanation, and
+bounded metadata.
+
+The provider is advisory. Tickets snapshots any returned queue and target into
+its own record and history. An absent provider, a no-match plan, or an absent
+queue must not prevent ticket intake; authorized staff can route manually.
+Providers must not persist a second ticket lifecycle.
+
+## Case Escalation
+
+Tickets sends a `TicketCaseEscalationCommand` with stable tenant, ticket, and
+display references, the requested Case type, actor-visible handoff note,
+timezone-aware occurrence time, and an idempotency key. The provider returns a
+stable Case identifier, number, bounded application-relative URL, replay flag,
+and bounded metadata.
+
+Providers must:
+
+- recheck tenant and Case-creation authorization;
+- reject an absent or inactive requested Case type;
+- make identical retries resolve the same Case;
+- preserve the Ticket reference in governed Case context; and
+- return only an application-relative path, never an untrusted external URL.
+
+Tickets records the result and its own escalation evidence. Cases remains the
+authority for the formal procedure; Tickets remains the authority for the
+operational request. Creating a Case does not merge or silently close either
+lifecycle.
+
+## Failure And Transaction Semantics
+
+Capability calls receive the caller's active persistence session so a concrete
+provider can participate in the same unit of work. Authorization and validation
+errors fail the requested routing/escalation mutation explicitly. The caller
+must still apply its own permission checks, tenant boundary, replay protection,
+and immutable evidence rules.

pyproject.toml

@@ -4,7 +4,7 @@ build-backend = "setuptools.build_meta"
 
 [project]
 name = "govoplan-core"
-version = "0.1.19"
+version = "0.1.30"
 description = "Reusable GovOPlaN platform core, access, tenancy, and RBAC components."
 readme = "README.md"
 requires-python = ">=3.12"

src/govoplan_core/core/campaigns.py

@@ -3,7 +3,7 @@ from __future__ import annotations
 from collections.abc import Callable, Iterable, Mapping
 from dataclasses import dataclass, field
 from datetime import datetime
-from typing import Protocol, runtime_checkable
+from typing import Literal, Protocol, runtime_checkable
 
 
 CAPABILITY_CAMPAIGNS_MAIL_POLICY_CONTEXT = "campaigns.mailPolicyContext"
@@ -12,6 +12,20 @@ CAPABILITY_CAMPAIGNS_POLICY_CONTEXT = "campaigns.policyContext"
 CAPABILITY_CAMPAIGNS_DELIVERY_TASKS = "campaigns.deliveryTasks"
 CAPABILITY_CAMPAIGNS_SCHEDULES = "campaigns.schedules"
 CAPABILITY_CAMPAIGNS_RETENTION = "campaigns.retention"
+CAPABILITY_CAMPAIGNS_WORK_ORCHESTRATION = "campaigns.workOrchestration"
+
+CampaignWorkAssigneeKind = Literal[
+    "account",
+    "group",
+    "organization_function",
+]
+CampaignWorkHandoffStatus = Literal[
+    "open",
+    "in_progress",
+    "completed",
+    "rejected",
+    "cancelled",
+]
 
 
 @dataclass(frozen=True, slots=True)
@@ -32,6 +46,88 @@ class CampaignPolicyContext:
     settings: Mapping[str, object] = field(default_factory=dict)
 
 
+@dataclass(frozen=True, slots=True)
+class CampaignWorkHandoffRequest:
+    """Typed request used by Workflow to open accountable Campaign work."""
+
+    tenant_id: str
+    idempotency_key: str
+    purpose: str
+    assignee_kind: CampaignWorkAssigneeKind
+    assignee_id: str
+    campaign_id: str | None = None
+    create_external_id: str | None = None
+    create_name: str | None = None
+    create_description: str | None = None
+    expected_campaign_revision: int | None = None
+    due_at: datetime | None = None
+    mirror_to_tasks: bool = True
+    correlation_id: str | None = None
+    workflow_instance_id: str | None = None
+    workflow_step_id: str | None = None
+
+    def __post_init__(self) -> None:
+        for value, label in (
+            (self.tenant_id, "Campaign hand-off tenant"),
+            (self.idempotency_key, "Campaign hand-off idempotency key"),
+            (self.purpose, "Campaign hand-off purpose"),
+            (self.assignee_id, "Campaign hand-off assignee"),
+        ):
+            if not value.strip():
+                raise ValueError(f"{label} is required")
+        references_existing = bool(self.campaign_id and self.campaign_id.strip())
+        creates_new = bool(
+            self.create_external_id
+            and self.create_external_id.strip()
+            and self.create_name
+            and self.create_name.strip()
+        )
+        if references_existing == creates_new:
+            raise ValueError(
+                "Campaign hand-offs must either reference one campaign or "
+                "declare one new campaign."
+            )
+        if self.expected_campaign_revision is not None and (
+            self.expected_campaign_revision < 1
+        ):
+            raise ValueError("Expected Campaign revisions start at one")
+        if self.due_at is not None and self.due_at.tzinfo is None:
+            raise ValueError("Campaign hand-off due dates require a timezone")
+
+
+@dataclass(frozen=True, slots=True)
+class CampaignWorkHandoffRef:
+    """Stable, revision-bearing reference returned to the Workflow instance."""
+
+    tenant_id: str
+    campaign_id: str
+    campaign_version_id: str
+    campaign_revision: int
+    assignment_id: str
+    assignment_revision: int
+    status: CampaignWorkHandoffStatus
+    action_url: str
+    campaign_ref: str
+    assignment_ref: str
+    event_type: str = "campaign.work.changed"
+    replayed: bool = False
+    optional_capabilities: Mapping[str, bool] = field(default_factory=dict)
+    provenance: Mapping[str, object] = field(default_factory=dict)
+
+
+@dataclass(frozen=True, slots=True)
+class CampaignWorkHandoffInspection:
+    """Current authorization and revision check before Workflow continuation."""
+
+    allowed: bool
+    status: CampaignWorkHandoffStatus | None = None
+    assignment_revision: int | None = None
+    action_url: str | None = None
+    assignment_ref: str | None = None
+    reason: str | None = None
+    provenance: Mapping[str, object] = field(default_factory=dict)
+
+
 @runtime_checkable
 class CampaignMailPolicyContextProvider(Protocol):
     def get_campaign_mail_policy_context(
@@ -132,3 +228,45 @@ class CampaignRetentionProvider(Protocol):
         policy_for_campaign_id: Callable[[str | None], object],
     ) -> Mapping[str, Mapping[str, int]]:
         ...
+
+
+@runtime_checkable
+class CampaignWorkOrchestrationProvider(Protocol):
+    """Optional Campaign boundary for durable Workflow-owned hand-offs."""
+
+    def prepare_handoff(
+        self,
+        session: object,
+        principal: object,
+        *,
+        request: CampaignWorkHandoffRequest,
+    ) -> CampaignWorkHandoffRef:
+        ...
+
+    def inspect_handoff(
+        self,
+        session: object,
+        principal: object,
+        *,
+        tenant_id: str,
+        assignment_id: str,
+        expected_revision: int | None = None,
+    ) -> CampaignWorkHandoffInspection:
+        ...
+
+
+def campaign_work_orchestration_provider(
+    registry: object | None,
+) -> CampaignWorkOrchestrationProvider | None:
+    if (
+        registry is None
+        or not hasattr(registry, "has_capability")
+        or not registry.has_capability(CAPABILITY_CAMPAIGNS_WORK_ORCHESTRATION)
+    ):
+        return None
+    capability = registry.capability(CAPABILITY_CAMPAIGNS_WORK_ORCHESTRATION)
+    return (
+        capability
+        if isinstance(capability, CampaignWorkOrchestrationProvider)
+        else None
+    )

src/govoplan_core/core/datasources.py

@@ -5,6 +5,7 @@ from dataclasses import dataclass, field
 from datetime import datetime
 from typing import Literal, Protocol, runtime_checkable
 
+from govoplan_core.core.access import PrincipalRef
 from govoplan_core.core.external_references import (
     SOURCE_AUTHORITY_MODES,
     SourceAuthorityMode,
@@ -24,6 +25,7 @@ CAPABILITY_DATASOURCE_LIFECYCLE = "datasources.lifecycle"
 CAPABILITY_DATASOURCE_PUBLICATION = "datasources.publication"
 CAPABILITY_DATASOURCE_ORIGINS = "connectors.datasourceOrigins"
 CAPABILITY_DATASOURCE_ARTIFACT_BACKENDS = "datasources.artifactBackends"
+CAPABILITY_POLICY_DATASOURCE_VISIBILITY = "policy.datasourceVisibility"
 
 DatasourceMode = Literal["live", "cached", "static"]
 DatasourceKind = Literal[
@@ -38,6 +40,7 @@ DatasourceKind = Literal[
 ]
 DatasourceShape = Literal["tabular", "document", "binary", "directory", "stream"]
 DatasourceConsistency = Literal["current", "live", "frozen"]
+DatasourceVisibilityAction = Literal["discover", "read"]
 DatasourcePublicationStatus = Literal[
     "published",
     "published_with_warnings",
@@ -70,6 +73,7 @@ class DatasourceField:
     name: str
     data_type: str
     nullable: bool = True
+    classification: str = "internal"
 
 
 @dataclass(frozen=True, slots=True)
@@ -90,6 +94,8 @@ class DatasourceGovernance:
     classification: str = "internal"
     privacy_profile_ref: str | None = None
     retention_policy_ref: str | None = None
+    access_policy_ref: str | None = None
+    visibility_policy: Mapping[str, object] = field(default_factory=dict)
     hold_refs: tuple[str, ...] = ()
     publication_state: str = "draft"
     transfer_agreement_ref: str | None = None
@@ -160,6 +166,12 @@ class DatasourceGovernance:
             retention_policy_ref=_optional_governance_text(
                 source.get("retention_policy_ref")
             ),
+            access_policy_ref=_optional_governance_text(
+                source.get("access_policy_ref")
+            ),
+            visibility_policy=_governance_mapping(
+                source.get("visibility_policy")
+            ),
             hold_refs=_governance_texts(source.get("hold_refs")),
             publication_state=str(source.get("publication_state") or "draft"),
             transfer_agreement_ref=_optional_governance_text(
@@ -191,6 +203,8 @@ class DatasourceGovernance:
             "classification": self.classification,
             "privacy_profile_ref": self.privacy_profile_ref,
             "retention_policy_ref": self.retention_policy_ref,
+            "access_policy_ref": self.access_policy_ref,
+            "visibility_policy": dict(self.visibility_policy),
             "hold_refs": list(self.hold_refs),
             "publication_state": self.publication_state,
             "transfer_agreement_ref": self.transfer_agreement_ref,
@@ -203,6 +217,39 @@ class DatasourceGovernance:
         }
 
 
+@dataclass(frozen=True, slots=True)
+class DatasourceVisibilityPolicyRequest:
+    tenant_id: str
+    datasource_ref: str
+    principal: PrincipalRef
+    action: DatasourceVisibilityAction
+    classification: str = "internal"
+    policy_ref: str | None = None
+    consistency: DatasourceConsistency = "current"
+    materialization_ref: str | None = None
+
+
+@dataclass(frozen=True, slots=True)
+class DatasourceVisibilityPolicyDecision:
+    allowed: bool
+    reason: str | None = None
+    policies: tuple[Mapping[str, object], ...] = ()
+    decision_ref: str | None = None
+    provenance: Mapping[str, object] = field(default_factory=dict)
+
+
+@runtime_checkable
+class DatasourceVisibilityPolicyProvider(Protocol):
+    """Optionally tighten Datasources-owned local visibility policy."""
+
+    def decide_datasource_visibility(
+        self,
+        session: object,
+        *,
+        request: DatasourceVisibilityPolicyRequest,
+    ) -> DatasourceVisibilityPolicyDecision: ...
+
+
 @dataclass(frozen=True, slots=True)
 class DatasourceDescriptor:
     ref: str
@@ -659,6 +706,13 @@ def datasource_origins(registry: object | None) -> DatasourceOriginProvider | No
     return capability if isinstance(capability, DatasourceOriginProvider) else None
 
 
+def datasource_visibility_policy_provider(
+    registry: object | None,
+) -> DatasourceVisibilityPolicyProvider | None:
+    capability = _capability(registry, CAPABILITY_POLICY_DATASOURCE_VISIBILITY)
+    return capability if isinstance(capability, DatasourceVisibilityPolicyProvider) else None
+
+
 def _capability(registry: object | None, name: str) -> object | None:
     if (
         registry is None
@@ -695,6 +749,7 @@ __all__ = [
     "CAPABILITY_DATASOURCE_LIFECYCLE",
     "CAPABILITY_DATASOURCE_ORIGINS",
     "CAPABILITY_DATASOURCE_PUBLICATION",
+    "CAPABILITY_POLICY_DATASOURCE_VISIBILITY",
     "DatasourceAccessError",
     "DatasourceArtifactReference",
     "DatasourceArtifactBackend",
@@ -725,9 +780,14 @@ __all__ = [
     "DatasourceStageInput",
     "DatasourceUnavailableError",
     "DatasourceValidationError",
+    "DatasourceVisibilityAction",
+    "DatasourceVisibilityPolicyDecision",
+    "DatasourceVisibilityPolicyProvider",
+    "DatasourceVisibilityPolicyRequest",
     "datasource_catalogue",
     "datasource_artifact_backend_provider",
     "datasource_lifecycle",
     "datasource_origins",
     "datasource_publication",
+    "datasource_visibility_policy_provider",
 ]

src/govoplan_core/core/policy.py

@@ -41,10 +41,12 @@ ViewGovernanceAction = Literal[
     "workflow_activate",
 ]
 FunctionAssignmentChangeKind = Literal["request", "grant"]
+FunctionAssignmentReviewStep = Literal["holder", "authority", "recipient"]
 FunctionAssignmentGovernanceAction = Literal[
     "submit",
     "approve_holder",
     "approve_authority",
+    "approve_escalation",
     "accept_recipient",
     "request_changes",
     "respond",
@@ -419,6 +421,20 @@ class FunctionAssignmentGovernanceRequest:
     context: Mapping[str, Any] = field(default_factory=dict)
 
 
+@dataclass(frozen=True, slots=True)
+class FunctionAssignmentEscalationRule:
+    step: FunctionAssignmentReviewStep
+    target_function_id: str
+    timeout_hours: int
+
+    def to_dict(self) -> dict[str, Any]:
+        return {
+            "step": self.step,
+            "target_function_id": self.target_function_id,
+            "timeout_hours": self.timeout_hours,
+        }
+
+
 @dataclass(frozen=True, slots=True)
 class FunctionAssignmentGovernanceDecision:
     allowed: bool
@@ -431,6 +447,10 @@ class FunctionAssignmentGovernanceDecision:
     separation_of_duties: bool = True
     quorum: int = 1
     maximum_validity_days: int | None = None
+    delegation_allowed: bool = False
+    maximum_delegation_depth: int = 0
+    maximum_delegated_validity_days: int | None = None
+    escalation_rules: tuple[FunctionAssignmentEscalationRule, ...] = ()
     request_expiry_hours: int = 336
     source_path: tuple[PolicySourceStep, ...] = ()
     requirements: tuple[str, ...] = ()
@@ -448,12 +468,24 @@ class FunctionAssignmentGovernanceDecision:
             "separation_of_duties": self.separation_of_duties,
             "quorum": self.quorum,
             "maximum_validity_days": self.maximum_validity_days,
+            "delegation_allowed": self.delegation_allowed,
+            "maximum_delegation_depth": self.maximum_delegation_depth,
+            "maximum_delegated_validity_days": (
+                self.maximum_delegated_validity_days
+            ),
+            "escalation_rules": [rule.to_dict() for rule in self.escalation_rules],
             "request_expiry_hours": self.request_expiry_hours,
             "source_path": [step.to_dict() for step in self.source_path],
             "requirements": list(self.requirements),
             "details": dict(self.details),
         }
 
+    def escalation_rule(
+        self,
+        step: FunctionAssignmentReviewStep,
+    ) -> FunctionAssignmentEscalationRule | None:
+        return next((rule for rule in self.escalation_rules if rule.step == step), None)
+
 
 @runtime_checkable
 class FunctionAssignmentGovernancePolicy(Protocol):

src/govoplan_core/core/tickets.py

@@ -0,0 +1,179 @@
+from __future__ import annotations
+
+from dataclasses import dataclass, field
+from datetime import datetime
+from typing import Mapping, Protocol, runtime_checkable
+
+
+TICKET_INTEGRATION_CONTRACT_VERSION = "1"
+CAPABILITY_TICKET_ROUTING = "tickets.routing"
+CAPABILITY_TICKET_CASE_ESCALATION = "tickets.case_escalation"
+
+
+@dataclass(frozen=True, slots=True)
+class TicketRoutingRequest:
+    tenant_id: str
+    ticket_id: str
+    ticket_type: str
+    priority: str
+    title: str
+    received_at: datetime
+    queue_hint: str | None = None
+    attributes: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.tenant_id, "Ticket routing tenant", 255)
+        _required(self.ticket_id, "Ticket routing ticket", 255)
+        _required(self.ticket_type, "Ticket routing type", 80)
+        _required(self.priority, "Ticket routing priority", 40)
+        _required(self.title, "Ticket routing title", 500)
+        _aware(self.received_at, "Ticket routing received_at")
+        _optional(self.queue_hint, "Ticket routing queue hint", 255)
+        if len(self.attributes) > 100:
+            raise ValueError("Ticket routing attributes are limited to 100 entries.")
+
+
+@dataclass(frozen=True, slots=True)
+class TicketRoutingPlan:
+    provider_id: str
+    queue_ref: str | None = None
+    service_target_at: datetime | None = None
+    explanation: str | None = None
+    metadata: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.provider_id, "Ticket routing provider", 200)
+        _optional(self.queue_ref, "Ticket routing queue reference", 255)
+        _optional(self.explanation, "Ticket routing explanation", 4_000)
+        _aware(self.service_target_at, "Ticket routing service_target_at")
+        if len(self.metadata) > 100:
+            raise ValueError("Ticket routing metadata is limited to 100 entries.")
+
+
+@runtime_checkable
+class TicketRoutingProvider(Protocol):
+    def route_ticket(
+        self,
+        session: object,
+        principal: object,
+        *,
+        request: TicketRoutingRequest,
+    ) -> TicketRoutingPlan: ...
+
+
+@dataclass(frozen=True, slots=True)
+class TicketCaseEscalationCommand:
+    tenant_id: str
+    ticket_id: str
+    ticket_number: str
+    title: str
+    case_type_key: str
+    occurred_at: datetime
+    idempotency_key: str
+    handoff_note: str | None = None
+    metadata: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.tenant_id, "Ticket escalation tenant", 255)
+        _required(self.ticket_id, "Ticket escalation ticket", 255)
+        _required(self.ticket_number, "Ticket escalation number", 255)
+        _required(self.title, "Ticket escalation title", 500)
+        _required(self.case_type_key, "Ticket escalation case type", 120)
+        _required(self.idempotency_key, "Ticket escalation idempotency key", 255)
+        _optional(self.handoff_note, "Ticket escalation handoff note", 10_000)
+        _aware(self.occurred_at, "Ticket escalation occurred_at")
+        if len(self.metadata) > 100:
+            raise ValueError("Ticket escalation metadata is limited to 100 entries.")
+
+
+@dataclass(frozen=True, slots=True)
+class TicketCaseEscalationResult:
+    provider_id: str
+    case_id: str
+    case_number: str
+    case_url: str
+    replayed: bool = False
+    metadata: Mapping[str, object] = field(default_factory=dict)
+
+    def __post_init__(self) -> None:
+        _required(self.provider_id, "Ticket escalation provider", 200)
+        _required(self.case_id, "Ticket escalation case", 255)
+        _required(self.case_number, "Ticket escalation case number", 255)
+        _relative_url(self.case_url)
+        if len(self.metadata) > 100:
+            raise ValueError("Ticket escalation metadata is limited to 100 entries.")
+
+
+@runtime_checkable
+class TicketCaseEscalationProvider(Protocol):
+    def escalate_ticket(
+        self,
+        session: object,
+        principal: object,
+        *,
+        command: TicketCaseEscalationCommand,
+    ) -> TicketCaseEscalationResult: ...
+
+
+def ticket_routing_provider(registry: object | None) -> TicketRoutingProvider | None:
+    provider = _capability(registry, CAPABILITY_TICKET_ROUTING)
+    return provider if isinstance(provider, TicketRoutingProvider) else None
+
+
+def ticket_case_escalation_provider(
+    registry: object | None,
+) -> TicketCaseEscalationProvider | None:
+    provider = _capability(registry, CAPABILITY_TICKET_CASE_ESCALATION)
+    return provider if isinstance(provider, TicketCaseEscalationProvider) else None
+
+
+def _capability(registry: object | None, name: str) -> object | None:
+    if (
+        registry is None
+        or not hasattr(registry, "has_capability")
+        or not hasattr(registry, "capability")
+        or not registry.has_capability(name)
+    ):
+        return None
+    return registry.capability(name)
+
+
+def _required(value: str, label: str, maximum: int) -> None:
+    if not value.strip() or len(value) > maximum:
+        raise ValueError(f"{label} must contain 1 to {maximum} characters.")
+
+
+def _optional(value: str | None, label: str, maximum: int) -> None:
+    if value is not None and (not value.strip() or len(value) > maximum):
+        raise ValueError(f"{label} must contain 1 to {maximum} characters when set.")
+
+
+def _aware(value: datetime | None, label: str) -> None:
+    if value is not None and (value.tzinfo is None or value.utcoffset() is None):
+        raise ValueError(f"{label} must include a timezone.")
+
+
+def _relative_url(value: str) -> None:
+    if (
+        not value.startswith("/")
+        or value.startswith("//")
+        or "\\" in value
+        or len(value) > 1_500
+        or any(ord(character) < 32 or ord(character) == 127 for character in value)
+    ):
+        raise ValueError("Ticket escalation URLs must be bounded application-relative paths.")
+
+
+__all__ = [
+    "CAPABILITY_TICKET_CASE_ESCALATION",
+    "CAPABILITY_TICKET_ROUTING",
+    "TICKET_INTEGRATION_CONTRACT_VERSION",
+    "TicketCaseEscalationCommand",
+    "TicketCaseEscalationProvider",
+    "TicketCaseEscalationResult",
+    "TicketRoutingPlan",
+    "TicketRoutingProvider",
+    "TicketRoutingRequest",
+    "ticket_case_escalation_provider",
+    "ticket_routing_provider",
+]

tests/test_access_contracts.py

@@ -71,6 +71,7 @@ from govoplan_core.core.campaigns import (
     CAPABILITY_CAMPAIGNS_MAIL_POLICY_CONTEXT,
     CAPABILITY_CAMPAIGNS_POLICY_CONTEXT,
     CAPABILITY_CAMPAIGNS_RETENTION,
+    CAPABILITY_CAMPAIGNS_WORK_ORCHESTRATION,
     CampaignAccessProvider,
     CampaignDeliveryTaskProvider,
     CampaignMailPolicyContext,
@@ -78,6 +79,10 @@ from govoplan_core.core.campaigns import (
     CampaignPolicyContext,
     CampaignPolicyContextProvider,
     CampaignRetentionProvider,
+    CampaignWorkHandoffInspection,
+    CampaignWorkHandoffRef,
+    CampaignWorkHandoffRequest,
+    CampaignWorkOrchestrationProvider,
 )
 from govoplan_core.core.files import CAPABILITY_FILES_ACCESS, FileAccessProvider
 from govoplan_core.core.modules import ModuleContext, ModuleManifest
@@ -464,6 +469,40 @@ class _FakeCampaignRetentionProvider:
         return {"raw_campaign_json": {"eligible": int(dry_run)}}
 
 
+class _FakeCampaignWorkOrchestrationProvider:
+    def prepare_handoff(self, session: object, principal: object, *, request):
+        del session, principal
+        return CampaignWorkHandoffRef(
+            tenant_id=request.tenant_id,
+            campaign_id=request.campaign_id or "campaign-created",
+            campaign_version_id="campaign-version-1",
+            campaign_revision=1,
+            assignment_id="assignment-1",
+            assignment_revision=1,
+            status="open",
+            action_url="/campaigns/campaign-1/work?assignment=assignment-1",
+            campaign_ref="campaign:campaign-1:version:campaign-version-1:r1",
+            assignment_ref="campaign-work-assignment:assignment-1:r1",
+        )
+
+    def inspect_handoff(
+        self,
+        session: object,
+        principal: object,
+        *,
+        tenant_id: str,
+        assignment_id: str,
+        expected_revision: int | None = None,
+    ):
+        del session, principal, tenant_id, assignment_id
+        return CampaignWorkHandoffInspection(
+            allowed=expected_revision in {None, 1},
+            status="open",
+            assignment_revision=1,
+            assignment_ref="campaign-work-assignment:assignment-1:r1",
+        )
+
+
 class _FakeSecretProvider:
     def __init__(self) -> None:
         self._values: dict[str, str] = {}
@@ -528,6 +567,10 @@ class AccessContractTests(unittest.TestCase):
         self.assertEqual("campaigns.mailPolicyContext", CAPABILITY_CAMPAIGNS_MAIL_POLICY_CONTEXT)
         self.assertEqual("campaigns.policyContext", CAPABILITY_CAMPAIGNS_POLICY_CONTEXT)
         self.assertEqual("campaigns.retention", CAPABILITY_CAMPAIGNS_RETENTION)
+        self.assertEqual(
+            "campaigns.workOrchestration",
+            CAPABILITY_CAMPAIGNS_WORK_ORCHESTRATION,
+        )
         self.assertEqual("tenancy.tenantResolver", CAPABILITY_TENANCY_TENANT_RESOLVER)
         self.assertEqual("security.secretProvider", CAPABILITY_SECURITY_SECRET_PROVIDER)
         self.assertEqual("audit.sink", CAPABILITY_AUDIT_SINK)
@@ -642,6 +685,10 @@ class AccessContractTests(unittest.TestCase):
         self.assertIsInstance(_FakeCampaignMailPolicyContextProvider(), CampaignMailPolicyContextProvider)
         self.assertIsInstance(_FakeCampaignPolicyContextProvider(), CampaignPolicyContextProvider)
         self.assertIsInstance(_FakeCampaignRetentionProvider(), CampaignRetentionProvider)
+        self.assertIsInstance(
+            _FakeCampaignWorkOrchestrationProvider(),
+            CampaignWorkOrchestrationProvider,
+        )
         self.assertIsInstance(_FakeSecretProvider(), SecretProvider)
         self.assertIsInstance(_FakeAuditSink(), AuditSink)
         self.assertIsInstance(_FakeAuditRecorder(), AuditRecorder)
@@ -676,6 +723,37 @@ class AccessContractTests(unittest.TestCase):
         self.assertEqual({"job_id": "job-1", "status": "appended"}, delivery_provider.append_sent_for_job(object(), job_id="job-1"))
         self.assertEqual({"raw_campaign_json": {"eligible": 1}}, retention_provider.apply_retention(object(), dry_run=True, now=object(), policy_for_campaign_id=lambda campaign_id: object()))
 
+    def test_campaign_work_handoff_contract_requires_one_campaign_source(self) -> None:
+        request = CampaignWorkHandoffRequest(
+            tenant_id="tenant-1",
+            campaign_id="campaign-1",
+            idempotency_key="workflow-step-1",
+            purpose="Review the campaign",
+            assignee_kind="account",
+            assignee_id="account-1",
+        )
+        provider = _FakeCampaignWorkOrchestrationProvider()
+
+        handoff = provider.prepare_handoff(object(), object(), request=request)
+        inspection = provider.inspect_handoff(
+            object(),
+            object(),
+            tenant_id="tenant-1",
+            assignment_id=handoff.assignment_id,
+            expected_revision=handoff.assignment_revision,
+        )
+
+        self.assertEqual("campaign-1", handoff.campaign_id)
+        self.assertTrue(inspection.allowed)
+        with self.assertRaisesRegex(ValueError, "either reference one campaign"):
+            CampaignWorkHandoffRequest(
+                tenant_id="tenant-1",
+                idempotency_key="workflow-step-2",
+                purpose="Review",
+                assignee_kind="account",
+                assignee_id="account-1",
+            )
+
     def test_access_capabilities_register_and_resolve_through_platform_registry(self) -> None:
         directory = _FakeAccessDirectory()
         semantic_directory = _FakeAccessSemanticDirectory()

tests/test_datasource_contract.py

@@ -8,6 +8,7 @@ from govoplan_core.core.datasources import (
     CAPABILITY_DATASOURCE_LIFECYCLE,
     CAPABILITY_DATASOURCE_ORIGINS,
     CAPABILITY_DATASOURCE_PUBLICATION,
+    CAPABILITY_POLICY_DATASOURCE_VISIBILITY,
     DatasourceCatalogueProvider,
     DatasourceArtifactBackendProvider,
     DatasourceDescriptor,
@@ -21,11 +22,14 @@ from govoplan_core.core.datasources import (
     DatasourcePublicationResult,
     DatasourceReadResult,
     DatasourceStage,
+    DatasourceVisibilityPolicyDecision,
+    DatasourceVisibilityPolicyProvider,
     datasource_catalogue,
     datasource_artifact_backend_provider,
     datasource_lifecycle,
     datasource_origins,
     datasource_publication,
+    datasource_visibility_policy_provider,
 )
 from govoplan_core.core.modules import ModuleContext, ModuleManifest
 from govoplan_core.core.registry import PlatformRegistry
@@ -161,6 +165,10 @@ class _Provider:
     def artifact_backends(self):
         return ()
 
+    def decide_datasource_visibility(self, session, *, request):
+        del session, request
+        return DatasourceVisibilityPolicyDecision(allowed=True)
+
 
 class DatasourceContractTests(unittest.TestCase):
     def test_capabilities_are_runtime_checkable_and_resolved_without_modules(self) -> None:
@@ -170,6 +178,7 @@ class DatasourceContractTests(unittest.TestCase):
         self.assertIsInstance(provider, DatasourcePublicationProvider)
         self.assertIsInstance(provider, DatasourceOriginProvider)
         self.assertIsInstance(provider, DatasourceArtifactBackendProvider)
+        self.assertIsInstance(provider, DatasourceVisibilityPolicyProvider)
         registry = PlatformRegistry()
         registry.register(
             ModuleManifest(
@@ -182,6 +191,7 @@ class DatasourceContractTests(unittest.TestCase):
                     CAPABILITY_DATASOURCE_PUBLICATION: lambda context: provider,
                     CAPABILITY_DATASOURCE_ORIGINS: lambda context: provider,
                     CAPABILITY_DATASOURCE_ARTIFACT_BACKENDS: lambda context: provider,
+                    CAPABILITY_POLICY_DATASOURCE_VISIBILITY: lambda context: provider,
                 },
             )
         )
@@ -192,6 +202,7 @@ class DatasourceContractTests(unittest.TestCase):
         self.assertIs(provider, datasource_publication(registry))
         self.assertIs(provider, datasource_origins(registry))
         self.assertIs(provider, datasource_artifact_backend_provider(registry))
+        self.assertIs(provider, datasource_visibility_policy_provider(registry))
         self.assertIsNone(datasource_catalogue(PlatformRegistry()))
 
     def test_descriptor_distinguishes_mode_kind_shape_and_materialization(self) -> None:

tests/test_module_system.py

@@ -296,6 +296,9 @@ class ModuleSystemTests(unittest.TestCase):
                 "approvals",
                 "reporting",
                 "search",
+                "organizations",
+                "idm",
+                "tasks",
             ),
         )
         self.assertEqual(manifests["dashboard"].dependencies, ())

tests/test_policy_contracts.py

@@ -10,6 +10,8 @@ from govoplan_core.core.configuration_safety import (
     ui_managed_configuration_fields_requiring_approval,
 )
 from govoplan_core.core.policy import (
+    FunctionAssignmentEscalationRule,
+    FunctionAssignmentGovernanceDecision,
     PolicyDecision,
     PolicySourceStep,
     parse_policy_source_path,
@@ -19,6 +21,34 @@ from govoplan_core.core.policy import (
 
 
 class PolicyContractTests(unittest.TestCase):
+    def test_function_assignment_policy_serializes_delegation_and_escalation(self) -> None:
+        decision = FunctionAssignmentGovernanceDecision(
+            allowed=True,
+            delegation_allowed=True,
+            maximum_delegation_depth=2,
+            maximum_delegated_validity_days=30,
+            escalation_rules=(
+                FunctionAssignmentEscalationRule(
+                    step="authority",
+                    target_function_id="function-escalation",
+                    timeout_hours=48,
+                ),
+            ),
+        )
+
+        payload = decision.to_dict()
+
+        self.assertEqual(2, payload["maximum_delegation_depth"])
+        self.assertEqual(30, payload["maximum_delegated_validity_days"])
+        self.assertEqual(
+            "function-escalation",
+            payload["escalation_rules"][0]["target_function_id"],
+        )
+        self.assertEqual(
+            "function-escalation",
+            decision.escalation_rule("authority").target_function_id,
+        )
+
     def test_policy_source_paths_are_stable_and_round_trip(self) -> None:
         self.assertEqual(policy_source_path("system"), "system")
         self.assertEqual(policy_source_path("tenant", "tenant-1"), "tenant:tenant-1")

tests/test_ticket_contracts.py

@@ -0,0 +1,94 @@
+from __future__ import annotations
+
+from datetime import UTC, datetime
+import unittest
+
+from govoplan_core.core.tickets import (
+    CAPABILITY_TICKET_CASE_ESCALATION,
+    CAPABILITY_TICKET_ROUTING,
+    TicketCaseEscalationCommand,
+    TicketCaseEscalationResult,
+    TicketRoutingPlan,
+    TicketRoutingRequest,
+    ticket_case_escalation_provider,
+    ticket_routing_provider,
+)
+
+
+class _Provider:
+    def route_ticket(self, session, principal, *, request):
+        del session, principal, request
+        return TicketRoutingPlan(provider_id="helpdesk", queue_ref="citizen-service")
+
+    def escalate_ticket(self, session, principal, *, command):
+        del session, principal, command
+        return TicketCaseEscalationResult(
+            provider_id="cases",
+            case_id="case-1",
+            case_number="CASE-1",
+            case_url="/cases/case-1",
+        )
+
+
+class _Registry:
+    def __init__(self, capabilities):
+        self.capabilities = capabilities
+
+    def has_capability(self, name):
+        return name in self.capabilities
+
+    def capability(self, name):
+        return self.capabilities[name]
+
+
+class TicketContractTests(unittest.TestCase):
+    def test_optional_providers_fail_open_when_absent(self) -> None:
+        registry = _Registry({})
+        self.assertIsNone(ticket_routing_provider(registry))
+        self.assertIsNone(ticket_case_escalation_provider(registry))
+
+    def test_optional_providers_resolve_structurally(self) -> None:
+        provider = _Provider()
+        registry = _Registry(
+            {
+                CAPABILITY_TICKET_ROUTING: provider,
+                CAPABILITY_TICKET_CASE_ESCALATION: provider,
+            }
+        )
+        self.assertIs(provider, ticket_routing_provider(registry))
+        self.assertIs(provider, ticket_case_escalation_provider(registry))
+
+    def test_commands_validate_tenant_time_and_relative_case_link(self) -> None:
+        instant = datetime(2026, 8, 22, 9, 0, tzinfo=UTC)
+        request = TicketRoutingRequest(
+            tenant_id="tenant-1",
+            ticket_id="ticket-1",
+            ticket_type="request",
+            priority="normal",
+            title="Broken streetlight",
+            received_at=instant,
+        )
+        self.assertEqual("ticket-1", request.ticket_id)
+
+        command = TicketCaseEscalationCommand(
+            tenant_id="tenant-1",
+            ticket_id="ticket-1",
+            ticket_number="TKT-1",
+            title="Broken streetlight",
+            case_type_key="service-request",
+            occurred_at=instant,
+            idempotency_key="escalation-1",
+        )
+        self.assertEqual("service-request", command.case_type_key)
+
+        with self.assertRaises(ValueError):
+            TicketCaseEscalationResult(
+                provider_id="cases",
+                case_id="case-1",
+                case_number="CASE-1",
+                case_url="https://other.example/cases/1",
+            )
+
+
+if __name__ == "__main__":
+    unittest.main()

webui/package-lock.json

@@ -1,12 +1,12 @@
 {
   "name": "@govoplan/core-webui",
-  "version": "0.1.19",
+  "version": "0.1.30",
   "lockfileVersion": 3,
   "requires": true,
   "packages": {
     "": {
       "name": "@govoplan/core-webui",
-      "version": "0.1.19",
+      "version": "0.1.30",
       "dependencies": {
         "@govoplan/access-webui": "file:../../govoplan-access/webui",
         "@govoplan/addresses-webui": "file:../../govoplan-addresses/webui",
@@ -27,6 +27,7 @@
         "@govoplan/files-webui": "file:../../govoplan-files/webui",
         "@govoplan/forms-runtime-webui": "file:../../govoplan-forms-runtime/webui",
         "@govoplan/forms-webui": "file:../../govoplan-forms/webui",
+        "@govoplan/helpdesk-webui": "file:../../govoplan-helpdesk/webui",
         "@govoplan/identity-trust-webui": "file:../../govoplan-identity-trust/webui",
         "@govoplan/identity-webui": "file:../../govoplan-identity/webui",
         "@govoplan/idm-webui": "file:../../govoplan-idm/webui",
@@ -48,6 +49,7 @@
         "@govoplan/tasks-webui": "file:../../govoplan-tasks/webui",
         "@govoplan/templates-webui": "file:../../govoplan-templates/webui",
         "@govoplan/tenancy-webui": "file:../../govoplan-tenancy/webui",
+        "@govoplan/tickets-webui": "file:../../govoplan-tickets/webui",
         "@govoplan/views-webui": "file:../../govoplan-views/webui",
         "@govoplan/voting-webui": "file:../../govoplan-voting/webui",
         "@govoplan/workflow-webui": "file:../../govoplan-workflow/webui",
@@ -82,7 +84,7 @@
     },
     "../../govoplan-access/webui": {
       "name": "@govoplan/access-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "devDependencies": {
         "typescript": "^5.7.2"
       },
@@ -151,7 +153,7 @@
     },
     "../../govoplan-audit/webui": {
       "name": "@govoplan/audit-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -186,7 +188,7 @@
     },
     "../../govoplan-campaign/webui": {
       "name": "@govoplan/campaign-webui",
-      "version": "0.1.18",
+      "version": "0.1.24",
       "dependencies": {
         "read-excel-file": "9.2.0"
       },
@@ -208,9 +210,9 @@
     },
     "../../govoplan-cases/webui": {
       "name": "@govoplan/cases-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
-        "@govoplan/core-webui": "^0.1.18",
+        "@govoplan/core-webui": "^0.1.30",
         "lucide-react": "^1.23.0",
         "react": ">=19.2.7 <20",
         "react-dom": ">=19.2.7 <20",
@@ -240,7 +242,7 @@
     },
     "../../govoplan-connectors/webui": {
       "name": "@govoplan/connectors-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "react": ">=19.2.7 <20",
@@ -270,7 +272,7 @@
     },
     "../../govoplan-dataflow/webui": {
       "name": "@govoplan/dataflow-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@xyflow/react": "^12.11.2",
@@ -288,7 +290,7 @@
     },
     "../../govoplan-datasources/webui": {
       "name": "@govoplan/datasources-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -322,7 +324,7 @@
     },
     "../../govoplan-docs/webui": {
       "name": "@govoplan/docs-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -356,7 +358,7 @@
     },
     "../../govoplan-files/webui": {
       "name": "@govoplan/files-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -391,12 +393,29 @@
     },
     "../../govoplan-forms/webui": {
       "name": "@govoplan/forms-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
         "react": ">=19.2.7 <20",
-        "react-dom": ">=19.2.7 <20"
+        "react-dom": ">=19.2.7 <20",
+        "react-router": ">=8.3.0 <9"
+      },
+      "peerDependenciesMeta": {
+        "@govoplan/core-webui": {
+          "optional": true
+        }
+      }
+    },
+    "../../govoplan-helpdesk/webui": {
+      "name": "@govoplan/helpdesk-webui",
+      "version": "0.1.20",
+      "peerDependencies": {
+        "@govoplan/core-webui": "^0.1.30",
+        "lucide-react": "^1.23.0",
+        "react": ">=19.2.7 <20",
+        "react-dom": ">=19.2.7 <20",
+        "react-router": ">=8.3.0 <9"
       },
       "peerDependenciesMeta": {
         "@govoplan/core-webui": {
@@ -436,7 +455,7 @@
     },
     "../../govoplan-idm/webui": {
       "name": "@govoplan/idm-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -455,7 +474,7 @@
     },
     "../../govoplan-mail/webui": {
       "name": "@govoplan/mail-webui",
-      "version": "0.1.18",
+      "version": "0.1.21",
       "devDependencies": {
         "typescript": "^5.7.2"
       },
@@ -493,7 +512,7 @@
     },
     "../../govoplan-ops/webui": {
       "name": "@govoplan/ops-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -547,7 +566,7 @@
     },
     "../../govoplan-policy/webui": {
       "name": "@govoplan/policy-webui",
-      "version": "0.1.18",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -563,7 +582,7 @@
     },
     "../../govoplan-portal/webui": {
       "name": "@govoplan/portal-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -579,7 +598,7 @@
     },
     "../../govoplan-postbox/webui": {
       "name": "@govoplan/postbox-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -611,7 +630,7 @@
     },
     "../../govoplan-quick-access/webui": {
       "name": "@govoplan/quick-access-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -675,7 +694,7 @@
     },
     "../../govoplan-scheduling/webui": {
       "name": "@govoplan/scheduling-webui",
-      "version": "0.1.19",
+      "version": "0.1.18",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@vitejs/plugin-react": "^5.2.0",
@@ -710,7 +729,7 @@
     },
     "../../govoplan-tasks/webui": {
       "name": "@govoplan/tasks-webui",
-      "version": "0.1.19",
+      "version": "0.1.20",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -756,9 +775,25 @@
         }
       }
     },
+    "../../govoplan-tickets/webui": {
+      "name": "@govoplan/tickets-webui",
+      "version": "0.1.20",
+      "peerDependencies": {
+        "@govoplan/core-webui": "^0.1.30",
+        "lucide-react": "^1.23.0",
+        "react": ">=19.2.7 <20",
+        "react-dom": ">=19.2.7 <20",
+        "react-router": ">=8.3.0 <9"
+      },
+      "peerDependenciesMeta": {
+        "@govoplan/core-webui": {
+          "optional": true
+        }
+      }
+    },
     "../../govoplan-views/webui": {
       "name": "@govoplan/views-webui",
-      "version": "0.1.18",
+      "version": "0.1.19",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "lucide-react": "^1.23.0",
@@ -789,7 +824,7 @@
     },
     "../../govoplan-workflow/webui": {
       "name": "@govoplan/workflow-webui",
-      "version": "0.1.18",
+      "version": "0.1.21",
       "peerDependencies": {
         "@govoplan/core-webui": "^0.1.18",
         "@xyflow/react": "^12.11.2",
@@ -1633,6 +1668,10 @@
       "resolved": "../../govoplan-forms/webui",
       "link": true
     },
+    "node_modules/@govoplan/helpdesk-webui": {
+      "resolved": "../../govoplan-helpdesk/webui",
+      "link": true
+    },
     "node_modules/@govoplan/identity-trust-webui": {
       "resolved": "../../govoplan-identity-trust/webui",
       "link": true
@@ -1717,6 +1756,10 @@
       "resolved": "../../govoplan-tenancy/webui",
       "link": true
     },
+    "node_modules/@govoplan/tickets-webui": {
+      "resolved": "../../govoplan-tickets/webui",
+      "link": true
+    },
     "node_modules/@govoplan/views-webui": {
       "resolved": "../../govoplan-views/webui",
       "link": true

webui/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@govoplan/core-webui",
-  "version": "0.1.19",
+  "version": "0.1.30",
   "private": true,
   "type": "module",
   "main": "src/index.ts",
@@ -77,6 +77,7 @@
     "@govoplan/files-webui": "file:../../govoplan-files/webui",
     "@govoplan/forms-runtime-webui": "file:../../govoplan-forms-runtime/webui",
     "@govoplan/forms-webui": "file:../../govoplan-forms/webui",
+    "@govoplan/helpdesk-webui": "file:../../govoplan-helpdesk/webui",
     "@govoplan/identity-trust-webui": "file:../../govoplan-identity-trust/webui",
     "@govoplan/identity-webui": "file:../../govoplan-identity/webui",
     "@govoplan/idm-webui": "file:../../govoplan-idm/webui",
@@ -98,6 +99,7 @@
     "@govoplan/tasks-webui": "file:../../govoplan-tasks/webui",
     "@govoplan/templates-webui": "file:../../govoplan-templates/webui",
     "@govoplan/tenancy-webui": "file:../../govoplan-tenancy/webui",
+    "@govoplan/tickets-webui": "file:../../govoplan-tickets/webui",
     "@govoplan/views-webui": "file:../../govoplan-views/webui",
     "@govoplan/voting-webui": "file:../../govoplan-voting/webui",
     "@govoplan/workflow-webui": "file:../../govoplan-workflow/webui",

webui/package.release.json

@@ -1,6 +1,6 @@
 {
   "name": "@govoplan/core-webui",
-  "version": "0.1.19",
+  "version": "0.1.30",
   "private": true,
   "type": "module",
   "main": "src/index.ts",
@@ -26,19 +26,22 @@
     "preview": "vite preview --host 127.0.0.1 --port 4173"
   },
   "dependencies": {
-    "@govoplan/access-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-access.git#v0.1.18",
+    "@govoplan/access-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-access.git#v0.1.19",
     "@govoplan/admin-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-admin.git#v0.1.18",
     "@govoplan/audit-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-audit.git#v0.1.18",
     "@govoplan/calendar-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-calendar.git#v0.1.18",
+    "@govoplan/cases-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-cases.git#v0.1.20",
     "@govoplan/dashboard-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-dashboard.git#v0.1.18",
     "@govoplan/docs-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-docs.git#v0.1.18",
-    "@govoplan/files-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-files.git#v0.1.18",
-    "@govoplan/idm-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-idm.git#v0.1.18",
+    "@govoplan/files-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-files.git#v0.1.20",
+    "@govoplan/helpdesk-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-helpdesk.git#v0.1.20",
+    "@govoplan/idm-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-idm.git#v0.1.19",
     "@govoplan/mail-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-mail.git#v0.1.18",
-    "@govoplan/campaign-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-campaign.git#v0.1.18",
+    "@govoplan/campaign-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-campaign.git#v0.1.22",
     "@govoplan/organizations-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-organizations.git#v0.1.18",
     "@govoplan/ops-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-ops.git#v0.1.18",
     "@govoplan/policy-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-policy.git#v0.1.18",
+    "@govoplan/tickets-webui": "git+ssh://git@git.add-ideas.de/GovOPlaN/govoplan-tickets.git#v0.1.20",
     "@tiptap/core": "^3.29.2",
     "@tiptap/extension-image": "^3.29.2",
     "@tiptap/pm": "^3.29.2",

webui/scripts/test-module-permutations.mjs

@@ -22,6 +22,7 @@ const packageByModule = {
   files: "@govoplan/files-webui",
   forms: "@govoplan/forms-webui",
   forms_runtime: "@govoplan/forms-runtime-webui",
+  helpdesk: "@govoplan/helpdesk-webui",
   idm: "@govoplan/idm-webui",
   identity: "@govoplan/identity-webui",
   mail: "@govoplan/mail-webui",
@@ -42,6 +43,7 @@ const packageByModule = {
   tasks: "@govoplan/tasks-webui",
   tenancy: "@govoplan/tenancy-webui",
   templates: "@govoplan/templates-webui",
+  tickets: "@govoplan/tickets-webui",
   views: "@govoplan/views-webui",
   voting: "@govoplan/voting-webui",
   workflow: "@govoplan/workflow-webui"
@@ -75,6 +77,8 @@ const cases = [
   { name: "files-only", modules: ["files"] },
   { name: "forms-only", modules: ["forms"] },
   { name: "forms-runtime", modules: ["forms", "forms_runtime"] },
+  { name: "tickets-only", modules: ["tickets"] },
+  { name: "tickets-with-helpdesk-and-cases", modules: ["tickets", "helpdesk", "cases"] },
   { name: "mail-only", modules: ["mail"] },
   { name: "notifications-only", modules: ["notifications"] },
   { name: "organizations-only", modules: ["organizations"] },
@@ -106,7 +110,7 @@ const cases = [
   { name: "tasks-only", modules: ["access", "tasks"] },
   { name: "tasks-with-contributors", modules: ["access", "approvals", "postbox", "workflow", "dashboard", "tasks"] },
   { name: "voting-only", modules: ["access", "voting"] },
-  { name: "full-product", modules: ["access", "tenancy", "admin", "addresses", "approvals", "policy", "audit", "dashboard", "datasources", "dataflow", "dist_lists", "templates", "workflow", "views", "organizations", "idm", "identity", "identity_trust", "encryption", "cases", "committee", "connectors", "campaigns", "files", "forms", "forms_runtime", "mail", "notifications", "docs", "ops", "payments", "calendar", "scheduling", "portal", "postbox", "projects", "quick_access", "reporting", "records", "risk_compliance", "search", "tasks", "voting"] }
+  { name: "full-product", modules: ["access", "tenancy", "admin", "addresses", "approvals", "policy", "audit", "dashboard", "datasources", "dataflow", "dist_lists", "templates", "workflow", "views", "organizations", "idm", "identity", "identity_trust", "encryption", "cases", "committee", "connectors", "campaigns", "files", "forms", "forms_runtime", "helpdesk", "mail", "notifications", "docs", "ops", "payments", "calendar", "scheduling", "portal", "postbox", "projects", "quick_access", "reporting", "records", "risk_compliance", "search", "tasks", "tickets", "voting"] }
 ];
 
 const npmExec = process.env.npm_execpath;

webui/vite.config.ts

@@ -32,6 +32,7 @@ const defaultWebModulePackages = [
   "@govoplan/files-webui",
   "@govoplan/forms-webui",
   "@govoplan/forms-runtime-webui",
+  "@govoplan/helpdesk-webui",
   "@govoplan/idm-webui",
   "@govoplan/identity-webui",
   "@govoplan/identity-trust-webui",
@@ -52,6 +53,7 @@ const defaultWebModulePackages = [
   "@govoplan/search-webui",
   "@govoplan/tenancy-webui",
   "@govoplan/templates-webui",
+  "@govoplan/tickets-webui",
   "@govoplan/views-webui",
   "@govoplan/voting-webui",
   "@govoplan/workflow-webui"
@@ -266,6 +268,7 @@ export default defineConfig({
         fileURLToPath(new URL('../../govoplan-files/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-forms/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-forms-runtime/webui', import.meta.url)),
+        fileURLToPath(new URL('../../govoplan-helpdesk/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-idm/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-identity/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-mail/webui', import.meta.url)),
@@ -283,6 +286,7 @@ export default defineConfig({
         fileURLToPath(new URL('../../govoplan-search/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-tenancy/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-templates/webui', import.meta.url)),
+        fileURLToPath(new URL('../../govoplan-tickets/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-views/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-voting/webui', import.meta.url)),
         fileURLToPath(new URL('../../govoplan-workflow/webui', import.meta.url))