docs: define helpdesk and ticket ownership

README.md

@@ -30,7 +30,7 @@ Detailed boundary notes are in [docs/HELPDESK_DOMAIN_BOUNDARY.md](docs/HELPDESK_
 
 Expected optional integrations:
 
-- issue_reporting
+- tickets
 - assets
 - facilities
 - mail

docs/HELPDESK_DOMAIN_BOUNDARY.md

@@ -6,21 +6,20 @@ Internal service desk workflows for IT, facilities, HR, finance, procurement, ac
 
 ## Owns
 
-- internal support tickets
-- service categories
-- assignment and escalation state
-- resolution records
-- SLA-facing timestamps
+- helpdesk queue and service-category profiles
+- SLA and escalation policy profiles
+- IT/facilities service-desk defaults and reporting vocabulary
 
 ## Does Not Own
 
-- public issue intake forms
+- canonical ticket identity, messages, assignment, and resolution state
+- public ticket intake forms
 - domain case adjudication
 - asset inventory
 
 ## Integration Candidates
 
-- issue_reporting
+- tickets
 - assets
 - facilities
 - mail
@@ -44,4 +43,5 @@ No runtime API, database model, migration, WebUI route, or navigation item is re
 
 ## First Implementation Slice
 
-Create service ticket types, status flow, assignee ownership, and linking hooks for issue-reporting, assets, and facilities.
+Define Helpdesk queue, SLA, and escalation profiles over `govoplan-tickets`.
+Do not create a second ticket persistence model.

src/govoplan_helpdesk/backend/manifest.py

@@ -10,7 +10,7 @@ READ_SCOPE = "helpdesk:workspace:read"
 WRITE_SCOPE = "helpdesk:workspace:write"
 ADMIN_SCOPE = "helpdesk:workspace:admin"
 OPTIONAL_DEPENDENCIES = (
-    "issue_reporting",
+    "tickets",
     "assets",
     "facilities",
     "mail",
@@ -81,7 +81,10 @@ DOCUMENTATION = (
         metadata={
             "seed": True,
             "domain_objects": ['internal support tickets', 'service categories', 'assignment and escalation state', 'resolution records', 'SLA-facing timestamps'],
-            "first_slice": "Create service ticket types, status flow, assignee ownership, and linking hooks for issue-reporting, assets, and facilities.",
+            "first_slice": (
+                "Define Helpdesk queue, SLA, and escalation profiles over the "
+                "canonical Tickets model without introducing duplicate ticket storage."
+            ),
         },
     ),
 )