Helpdesk Domain Boundary

Purpose

Internal service desk workflows for IT, facilities, HR, finance, procurement, access requests, assignment, escalation, and resolution tracking.

Owns

helpdesk queue and service-category profiles
SLA and escalation policy profiles
IT/facilities service-desk defaults and reporting vocabulary

Does Not Own

canonical ticket identity, messages, assignment, and resolution state
public ticket intake forms
domain case adjudication
asset inventory

Integration Candidates

tickets
assets
facilities
mail
notifications
workflow
files
tasks

Seed State

The current repository state is intentionally small:

module manifest and entry point
tenant-level permission definitions
manager and viewer role templates
documentation topic describing the module boundary
Gitea issue workflow templates
manifest contract test

No runtime API, database model, migration, WebUI route, or navigation item is registered yet. The first implementation slice should preserve the boundary above and only add user-visible surfaces once the workflow model is clear.

First Implementation Slice

Define Helpdesk queue, SLA, and escalation profiles over govoplan-tickets. Do not create a second ticket persistence model.

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