64 lines
1.7 KiB
Markdown
64 lines
1.7 KiB
Markdown
# GovOPlaN Helpdesk
|
|
|
|
`govoplan-helpdesk` is the GovOPlaN platform module seed for internal service desk workflows for IT, facilities, HR, finance, procurement, access requests, assignment, escalation, and resolution tracking.
|
|
|
|
This repository is initialized as a discoverable module seed. It exposes a module manifest, initial permissions, role templates, documentation metadata, Gitea workflow templates, and a focused manifest test. It intentionally does not yet add HTTP routes, database models, migrations, or WebUI navigation.
|
|
|
|
## Initial Ownership
|
|
|
|
- internal support tickets
|
|
- service categories
|
|
- assignment and escalation state
|
|
- resolution records
|
|
- SLA-facing timestamps
|
|
|
|
## Boundaries
|
|
|
|
This module does not own:
|
|
|
|
- public issue intake forms
|
|
- domain case adjudication
|
|
- asset inventory
|
|
|
|
Detailed boundary notes are in [docs/HELPDESK_DOMAIN_BOUNDARY.md](docs/HELPDESK_DOMAIN_BOUNDARY.md).
|
|
|
|
## Integrations
|
|
|
|
Expected optional integrations:
|
|
|
|
- issue-reporting
|
|
- assets
|
|
- facilities
|
|
- mail
|
|
- notifications
|
|
- workflow
|
|
- files
|
|
- tasks
|
|
|
|
## Development Install
|
|
|
|
From the core checkout:
|
|
|
|
```bash
|
|
cd /mnt/DATA/git/govoplan-core
|
|
./.venv/bin/python -m pip install -e ../govoplan-helpdesk
|
|
```
|
|
|
|
Focused manifest verification:
|
|
|
|
```bash
|
|
cd /mnt/DATA/git/govoplan-helpdesk
|
|
PYTHONPATH=src:/mnt/DATA/git/govoplan-core/src /mnt/DATA/git/govoplan-core/.venv/bin/python -m unittest discover -s tests
|
|
```
|
|
|
|
## Gitea Workflow
|
|
|
|
Issue templates are installed under `.gitea/`, and the shared label taxonomy is copied to `docs/gitea-labels.json` with the module label `module/helpdesk`.
|
|
|
|
From the core checkout, labels can be synced once a local `GITEA_TOKEN` is available:
|
|
|
|
```bash
|
|
cd /mnt/DATA/git/govoplan-core
|
|
./scripts/gitea-sync-labels.py --root /mnt/DATA/git/govoplan-helpdesk --apply
|
|
```
|