48 lines
1.3 KiB
Markdown
48 lines
1.3 KiB
Markdown
# Helpdesk Domain Boundary
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## Purpose
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Internal service desk workflows for IT, facilities, HR, finance, procurement, access requests, assignment, escalation, and resolution tracking.
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## Owns
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- helpdesk queue and service-category profiles
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- SLA and escalation policy profiles
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- IT/facilities service-desk defaults and reporting vocabulary
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## Does Not Own
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- canonical ticket identity, messages, assignment, and resolution state
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- public ticket intake forms
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- domain case adjudication
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- asset inventory
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## Integration Candidates
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- tickets
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- assets
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- facilities
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- mail
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- notifications
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- workflow
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- files
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- tasks
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## Seed State
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The current repository state is intentionally small:
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- module manifest and entry point
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- tenant-level permission definitions
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- manager and viewer role templates
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- documentation topic describing the module boundary
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- Gitea issue workflow templates
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- manifest contract test
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No runtime API, database model, migration, WebUI route, or navigation item is registered yet. The first implementation slice should preserve the boundary above and only add user-visible surfaces once the workflow model is clear.
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## First Implementation Slice
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Define Helpdesk queue, SLA, and escalation profiles over `govoplan-tickets`.
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Do not create a second ticket persistence model.
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